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How do I set up multiple users on same email account, multiple computers

  • 2 replies
  • 1 has this problem
  • 7 views
  • Last reply by sfhowes

office743
office743
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I have seen lots of questions with the opposite tack. If there is already an answer here, I apologize for not finding it and asking again.

I support a small business. The main email address is office@<mydomain>.com. Three of us monitor that account, on three separate computers. We have always struggled with not knowing if one of the others already responded to an email or not. This has led to us either spamming the person submitting the inquiry, or all of us "ignoring" it by assuming someone else responded.

Is there a way for Thunderbird to monitor and indicate if the email was replied to on any of the systems, not just the one we're sitting in front of? We own the domain and host our email server through inmotion hosting, which gives us lots of control if something needs to be configured server-side.

I have seen lots of questions with the opposite tack. If there is already an answer here, I apologize for not finding it and asking again. I support a small business. The main email address is office@<mydomain>.com. Three of us monitor that account, on three separate computers. We have always struggled with not knowing if one of the others already responded to an email or not. This has led to us either spamming the person submitting the inquiry, or all of us "ignoring" it by assuming someone else responded. Is there a way for Thunderbird to monitor and indicate if the email was replied to on any of the systems, not just the one we're sitting in front of? We own the domain and host our email server through inmotion hosting, which gives us lots of control if something needs to be configured server-side.

All Replies (2)

office743
office743 Question owner
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Sorry, it wouldn't me edit the question to clarify...We have had Thunderbird running on all three systems, with everyone being able to read and respond to emails. The question is directed at ensuring that Thunderbird on each system "is made aware of" actions taken on one of the other systems, on the shared (office@) email account.

sfhowes
sfhowes
  • Top 25 Contributor
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You have to be careful with multiple users of the same account, but if it's set up as IMAP, each user can read the Sent folder, which will contain messages sent by any user. If a message has been replied to, selecting Open Message In Conversation (from context menu) for a received message will show if there's been a reply.