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XUL Runner

  • 1 reply
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  • Last reply by cor-el

johnl
johnl
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since my last upgrade 124, I cannot open most of the shortcuts on my desktop What can I do to stop this I get the NON COMPATIBLE ERROR msg If I go to OPEN WITH... and use another browser, it opens. Do I need to delete firefox and go to another browser??

since my last upgrade 124, I cannot open most of the shortcuts on my desktop What can I do to stop this I get the NON COMPATIBLE ERROR msg If I go to OPEN WITH... and use another browser, it opens. Do I need to delete firefox and go to another browser??

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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An error message like XPCOM missing or about platform version or entry points not found can happen because of a failed Firefox update that left you with a mixture of old and updated files in the Firefox installation folder. This can happen in case security software was keeping a handle of some of the files in the Firefox program folder preventing Firefox from replacing all the files. You need to do a clean reinstall and remove the Firefox program folder to ensure that all files are replaced. You may have to disable security software temporarily in case the problem persists.

Reinstall Firefox: