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I accidently removed a profile, so Firefox won't open , I need to get Firefox back using another browser (internet Explorer)

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  • Last reply by FredMcD

jw012a7470
jw012a7470
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My Malware software removed one of my programs (Chess), and to get it back, I downloaded some software that caused Firefox to open in another homepage, everytime I clicked on the icon. I tried everything to alter this, and it was suggested that the 'profile' might be the problem. So I removed one of the profile names to see if this would help. Now Firefox won't open without the profile name. I need to get Firefox back and working again, so I've obviously had to use another browser (internet Explorer) to try to do this. But apparently it won't open from another browser without the profile. I'm going round in circles, please help!

My Malware software removed one of my programs (Chess), and to get it back, I downloaded some software that caused Firefox to open in another homepage, everytime I clicked on the icon. I tried everything to alter this, and it was suggested that the 'profile' might be the problem. So I removed one of the profile names to see if this would help. Now Firefox won't open without the profile name. I need to get Firefox back and working again, so I've obviously had to use another browser (internet Explorer) to try to do this. But apparently it won't open from another browser without the profile. I'm going round in circles, please help!

All Replies (2)

Scribe
Scribe
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Hi, please see if this helps - Profile Manager - Create, remove or switch Firefox profiles.

If you need to reset your home page and search, you can do it by running the add-on SearchReset.

If you think you still have malware installed, you can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one. Windows 8 has antivirus built-in already.

Note that not all removal programs will detect all malware, so you may need to run several or all of them.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us! Thank you.

FredMcD
FredMcD
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It’s very sad, but many of the software down-loaders / installers will trick you into installing not only their program, but other programs as well. You have heard of the fine print in shady contracts, right? Well, some installers you need to look at the itsy bitsy teeny weeny fine print. You are thinking you are giving the installer permission to install the program you want by using the recommended option. But if you use the Manual Option Instead, you discover all kinds of stuff that you do not even know what it is or what it does. From now on, everyone needs to Use The Manual Option to put a stop to this.