Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

passwords

  • 4 replies
  • 0 have this problem
  • Last reply by ellison97

more options

When I open up thunderbird it asks me to enter a password for pop-mail.outlook.com but it does not accept my Outlook password. And since this last upgrade a few days ago (when the blue disppeared and the brown showed up) I cannot see the passwords. It's asks me to login, login to what?

When I open up thunderbird it asks me to enter a password for pop-mail.outlook.com but it does not accept my Outlook password. And since this last upgrade a few days ago (when the blue disppeared and the brown showed up) I cannot see the passwords. It's asks me to login, login to what?

All Replies (4)

more options

HotMail/Outlook settings have changed and need up-dating.

Press Alt-e and choose 'Account Settings' from the drop-down menu that appears, then click 'Server Settings' under the Outlook account and enter these details:—

 Server Name: outlook.office365.com
 Port: 995 [993 for IMAP]
 User Name: <your e-mail address>
 Connection security:  SSL/TLS
 Authentication method: OAuth2

  Now click 'Outgoing Server (SMTP)' in the left hand column. Double click the 'Outlook.com (Microsoft)' entry and enter these details:—

 Server Name: smtp.office365.com
 Port: 587
 Connection security: STARTTLS
 Authentication method:  OAuth2
 User Name: <your e-mail address>

Helpful?

more options

Thanks for that.

This does solve the incoming mail but the sending of email does not work. The message is "Unable to authenticate to out going server (SMTP) setup- mail.outlook.com.

I put my outlook password in but that fails. I have put your suggested data in .

Any more ideas?

Helpful?

more options

The short and honest answer is No.

The settings I gave you are the ones I use myself. All I can suggest is double and triple-checking them — I once drove myself mad for hours only to eventually find I'd entered smpt rather than smtp — and restarting Thunderbird, if you haven't already.

Hopefully somebody with more knowledge than I will be along soon.

Helpful?

more options

Thanks for the help. I finally fixed it, I had to delete all the old saved passwords and it worked. Well for now anyway.LoL. Cheers John.

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.