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Can't open Thunderbird

  • 1 reply
  • 1 has this problem
  • Last reply by david

3k35
3k35
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Have used Thunderbird for many years with no problems on Windows 10. Recently there seemed to be a lot of updates. Now I cannot open Thunderbird - get message "Couldn't load XPCOM."

Recently had to delete Kaspersky and it was replaced with ultraAV along with ultraVPN. Haven't used a VPN previously but wonder if there is a connection to the "Couldn't open XPCOM." This message appears whether the VPN is not in use or is in use.

Do I need to reinstall? And if I do will my stored messages and email address be there. I am not computer sophisticated.

(I can read emails on my phone.)

Have used Thunderbird for many years with no problems on Windows 10. Recently there seemed to be a lot of updates. Now I cannot open Thunderbird - get message "Couldn't load XPCOM." Recently had to delete Kaspersky and it was replaced with ultraAV along with ultraVPN. Haven't used a VPN previously but wonder if there is a connection to the "Couldn't open XPCOM." This message appears whether the VPN is not in use or is in use. Do I need to reinstall? And if I do will my stored messages and email address be there. I am not computer sophisticated. (I can read emails on my phone.)

Modified by 3k35

All Replies (1)

david
david
  • Top 10 Contributor
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just reinstall. the error message indicates a corrupt install. Your profile should remain okay. I would install the new over the top of the old - not uninistalling the old.

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