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After Update, Crashes on startup @ nsINIParser_internal::SetString ]. CAUSE: faulty update? SOLVED by installed

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Thunderbird just auto updated and will not open. Crash report opens as the program crashes. I didnt realize it had updated until checking files. Do I need to reinstall revert back to the old ver. Please advise. Thanks

Thunderbird just auto updated and will not open. Crash report opens as the program crashes. I didnt realize it had updated until checking files. Do I need to reinstall revert back to the old ver. Please advise. Thanks

Modified by Wayne Mery

Chosen solution

Downloaded the installation and manually did install/upgrade. Problem solved. https://www.thunderbird.net/en-US/download/

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All Replies (8)

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  • reinstall or revert back

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Chosen Solution

Downloaded the installation and manually did install/upgrade. Problem solved. https://www.thunderbird.net/en-US/download/

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Glad to see you solved your problem.

Please find your crash IDs by scrolling down in Help > Troubleshooting Information, and post them here.

Thanks!

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These are the last two or actually the ones not submitted on top. There were four before that were submitted. Just repetition. 4a229c11-14b9-41fe-945c-f4e61104ae3c 10/23/2024, 12:50 PM 1f7c7b72-c7f3-4029-8602-0a6884276261 10/23/2024, 12:34 PM

bp-a947e75d-d6cc-4438-89f4-19e4f0241023 10/23/2024, 2:38 PM bp-4b9865d1-077a-462f-8242-490d60241023 10/23/2024, 12:32 PM bp-1fd48d28-0a7e-4113-9e09-845f90241023 10/23/2024, 12:27 PM bp-199eca1b-ac18-476a-8a41-4d9470241023 10/23/2024, 12:27 PM

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I noticed the build architecture and processor doesn't match.

Build Architecture amd64 CPU Info family 6 model 42 stepping 7

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You are unfortunately the only person with this crash signature, so there is not an abundance of information

Are you able to start in troubleshoot mode? https://support.mozilla.org/en-US/kb/troubleshoot-mode-thunderbird

Any chance this is nvidia related?

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Wayne Mery said

You are unfortunately the only person with this crash signature, so there is not an abundance of information Any chance this is nvidia related?

No, its running. Problem solved. It was a failed auto update. I just reinstalled manually. The crash report is because you requested. Thanks for the response, though.

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micah7 said

I noticed the build architecture and processor doesn't match. Build Architecture amd64 CPU Info family 6 model 42 stepping 7

amd64 simply means that the build (or crashing machine) is 64-bit. It is not implying that the processor is AMD.

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