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some subfolders have disappeared

  • 3 replies
  • 0 have this problem
  • Last reply by chandi1

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Suddenly, bizarrely, some of my sub folders have disappeared. They are not "greyed out". They have totally disappeared. I now missing important content, that I need. I have been unable to find a solution by browsing on this forum. Can anyone help? And if they are gone for good, can anyone suggest how I can prevent this from happening again?

Suddenly, bizarrely, some of my sub folders have disappeared. They are not "greyed out". They have totally disappeared. I now missing important content, that I need. I have been unable to find a solution by browsing on this forum. Can anyone help? And if they are gone for good, can anyone suggest how I can prevent this from happening again?

All Replies (3)

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What version number is shown at help > troubleshooting information? Click "Show update history". What date is shown? Does the update date correlate to when the problem started?

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Hi Wayne, thanks very much for your kind reply. The date shows Nov 9. And yes, that is around the time the problem showed up. Is this fixable?

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Hello everyone, I have not been able to resolve the problem. Can anyone help?

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