Highlight the unified folder, rightclick, and there should be a menu where you can select the desired folder.

There is no "Unified" folder ...? where? please see screenshot

BTW. I already applied Debugg Unified

PS: There are only the folders that fall under "Unified" ... but no general Unified folder that contains them. (as shown in the screen shots previously

Please do a screenshot of the complete folder pane. You mentioned Unified folder and under unified.... I'm referring to the inbox under Unified. Rightclick that.

ok - highlight and right click Inbox. I see: Open in New Tab / Open in New Window / New Folder / Rename / Mark Folder Read / Favourite Folder / properties

PS: the previous screen shots are of the complete folder pane

here is a screen shot when right click inbox

click 'properties' and then click 'choose'

Hi David, thanks for the attention. What you suggested above just determines what's in the folders in Unified, when expanded. E.G., when clicking the arrow at "Sent" ... what's in there. My question was about the 4 email accounts down below "Trash" = purple, blue, green, yellow. The fifth account is not there, despite the fact that I work with it all the time, shows in "All Folders" and is in every drop down list, e.g. Inbox, Sent, etc. I just came back from lunch and can confirm ... my machine at home shows all accounts. Could it be that account in question is not an outlook or gmail, but its a 365 school account (outlook)?

Hi David, thanks for the attention. What you suggested above just determines what's in the folders in Unified, when expanded. E.G., when clicking the arrow at "Sent" ... what's in there. My question was about the 4 email accounts down below "Trash" = purple, blue, green, yellow. The fifth account is not there, despite the fact that I work with it all the time, shows in "All Folders" and is in every drop down list, e.g. Inbox, Sent, etc. I just came back from lunch and can confirm ... my machine at home shows all accounts. Could it be that account in question is not an outlook or gmail, but its a 365 school account (outlook)?

Ok, if you reached the menu that lists accounts and the checkboxes for folders and yours isn't there, then do this: - untick unified folders - exit thunderbird - in profile Mail folder, delete 'smart mailboxes' - in profile, delete virtualfolders.dat - restart thunderbird and set unified folders

If you don't know how to locate the profile then do this: - click help>troubleshootinginformation - scroll down to 'profile folder' in left side and click 'open folder' - exit thunderbird. you are now in the profile

Hi David, I followed your instructions but after clicking "open folder" I get this ...> can't open profile mail folder. Noe do I have Thunderbird installed anywhere and nothing in App Data > Roaming ...? What now? see attachment

Did you install thunderbird from thunderbird.net or from Microsoft?

from M store I guess I should get rid of it and download from Thunderbired/Mozills ...?

Please advise

Thanks

Hi again David (or anyone), yes- I've got initially Thunderbird from Microsoft Store. So, I uninstalled it and downloaded TB from Mozilla official site ... and reset everything. Unfortunately, everything is the same: - All Folders lists all 5 accounts - Unified lists 4 - .ca Outlook 365 school account missing ... but it is listed in the categories folders under

  Unified Inbox, e.g. Sent, Trash, etc., and is fully functional.
  It is also the email I sign in with here at the forum.

Suspicion ... Is it possible that the top part: inbox, Drafts, Templates, etc. ... is actually the account in question? ... since when clicking New Message it shows the account in question as sender email......? (being also the default acc.)

Please let me know if there is anything that can be done

Thanks

folders will be listed there when not part of unified. did you follow the steps to delete smart mailboxes folder?

Hi David, just deleted what you said. No change - account in question not listed under Unified but there in All Folders.

PS: in profile are TWO smart mailbox folders: smartmailbox and smartmailbox 1

delete both??

PS: delete whole folder on only contend?

PS: since nothing changed I restored the deleted mailbox ... and now I have 3: smart mailboxes, smart mailboxes-1 and -2

Hi Klaus,

I showed unified folders on my installation of Thunderbird and saw the same thing: one of my accounts does not appear at the bottom of the list of folders. A simple explanation seems to be that that account does not have any folders that do not already appear in the unified folders above, so there is nothing more to show.

Could that be true for you also?

Rick