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Thunderbird 128.5.2esr Crashes on Launch @ atcuf32.dll | winapi::um::bits::IBackgroundCopyManager::GetJob because of bitdefender

  • 4 replies
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  • Last reply by richbesq

richbesq
richbesq
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Thunderbird started crashing randomly about 2 days ago, however, after restart, it would remain running if I switched to troubleshooting mode. I removed an add-on from Bitdefender in troubleshooting mode.

Today I can't even open Thunderbird-- it crashes on launch. It won't launch even if I hit the Shift key or if I turn off antivirus.

Here is the most recent submitted crash report:

Crash ID: ⁨bp-b52cd345-636f-445a-ab4c-764ca0250114⁩

Can someone please give me guidance on what is going on and how to fix it?

Thank you.

Thunderbird started crashing randomly about 2 days ago, however, after restart, it would remain running if I switched to troubleshooting mode. I removed an add-on from Bitdefender in troubleshooting mode. Today I can't even open Thunderbird-- it crashes on launch. It won't launch even if I hit the Shift key or if I turn off antivirus. Here is the most recent submitted crash report: Crash ID: ⁨bp-b52cd345-636f-445a-ab4c-764ca0250114⁩ Can someone please give me guidance on what is going on and how to fix it? Thank you.

Modified by Wayne Mery

Chosen solution

Your crash is caused by bitdefender.

Does the crashing stop if you download and install 128.6.0 from https://thunderbird.net/download ?

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All Replies (4)

Wayne Mery
Wayne Mery
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Chosen Solution

Your crash is caused by bitdefender.

Does the crashing stop if you download and install 128.6.0 from https://thunderbird.net/download ?

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richbesq
richbesq Question owner
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"About Thunderbird" says I am running Version 128.6.0esr currently. Should I download it anyway?

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jaudette38
jaudette38
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I'm on Version: 128.5.2 and get instant crash also.

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richbesq
richbesq Question owner
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On further inspection, I was running the 32 bit version of Version 128.6.0 on a Windows 11 system.

I downloaded and installed the 64 bit version, and so far, after 24 hours, no crashes.

Thank you.

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