Thunderbird crashes after recent MS W10 updates
Thunderbird had never crashed before, but lately, after the last 2 Windows 10 updates within the last 2 weeks, it crashes. It's at 128.5.2esr, the next-to-last update.
It always crashes when I choose "About" and it starts downloading the update. It appears that it doesn't get the 1st byte before crashing. It will still say 0 bytes when it crashes.
It also crashes if I leave it running and the screen goes through the screen saver mode and turns black. Twice it crashed while I was using it.
I thought it might have something to do with the fact that I had 4,000 emails in my Inbox (is there a limit?), so I deleted many and moved many to folders. I now have just under 1,000 in my Inbox.
I also tried restarting in Troubleshoot Mode and updating, but it still crashed at 0 bytes downloaded.
Is there a way to manually download the update and apply it? I can't find it on the website.
The next thing I know to do is reinstall. Is there anything I can try before doing that? Would you suggest uninstall first or reinstall over what's here?
All Replies (5)
Post a crash ID, a string beginning with bp-...
https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_viewing-crash-reports
In the meantime, run Windows in safe mode and test TB performance.
Having just a few thousand messages in a folder is not an issue, as long as it's less than 4B.
brg, did you find your crash IDs?
Here's last night's: bp-da78bd0a-35a6-450a-a851-39f8d0250118
sfhowes, thank you. Sounds probable, I'm trying it now.