Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

the message will not appear in your inbox

  • 3 replies
  • 0 have this problem
  • 3 views
  • Last reply by frisée

more options

HI! I have Thunderbird installed on my computer, it downloads mail from the server. But I noticed recently that a few messages haven't downloaded. I have them marked in the activity monitor as downloaded, but I don't see them in my inbox. Resending the message to email doesn't help. The email program doesn't see it. How do I fix this?

HI! I have Thunderbird installed on my computer, it downloads mail from the server. But I noticed recently that a few messages haven't downloaded. I have them marked in the activity monitor as downloaded, but I don't see them in my inbox. Resending the message to email doesn't help. The email program doesn't see it. How do I fix this?

All Replies (3)

more options

Have you set up filters to redirect some of your email into different folders? Not all mail will go into the Inbox by default, regardless of personalised filters, although it should show them as being 'unread'.

Helpful?

more options

I don't think I configured this, but how can I check if such a redirection exists?

Helpful?

more options

ania6 said

I don't think I configured this, but how can I check if such a redirection exists?

If you don't think you configured this, you almost certainly didn't - but, for future use, you can set up Filters by going to Hamburger icon (top right)/Tools/Message Filters.

That still doesn't sort your problem out, though...

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.