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Crashes Thunderbird EXCEPTION_ACCESS_VIOLATION_READ

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New Computer--4 days old Have downloaded Thunderbird (twice, the latest version from Moz website) Thunderbird crashes whenever I leave the computer long enough for it to go into sleep mode Crash reason: EXCEPTION_ACCESS_VIOLATION_READ Troubleshooting gives no answers Now running in Troubleshoot Mode having disabled add ons (none, I believe) Not much running on new computer yet--Avast, DuckDuckGo [I had a browser crash & needed to reload it on day 2 of machine's life (DuckDuck)...which might mean it is a machine issue rather than Thunderbird?...] Help! bp-4f000aa4-9396-4686-9338-49b190250203

New Computer--4 days old Have downloaded Thunderbird (twice, the latest version from Moz website) Thunderbird crashes whenever I leave the computer long enough for it to go into sleep mode Crash reason: EXCEPTION_ACCESS_VIOLATION_READ Troubleshooting gives no answers Now running in Troubleshoot Mode having disabled add ons (none, I believe) Not much running on new computer yet--Avast, DuckDuckGo [I had a browser crash & needed to reload it on day 2 of machine's life (DuckDuck)...which might mean it is a machine issue rather than Thunderbird?...] Help! bp-4f000aa4-9396-4686-9338-49b190250203

All Replies (4)

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You likely have pop accounts. Try disabling the setting for getting new messages for some of them.

Helpful?

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This is working so far. I'll confirm one way or the other soon. Odd, as I had all email addresses downloading easily on the Windows 10 machine.

with Gratitude, L

Helpful?

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No, it is not working yet. I had left two email addresses to download. bp-dcff3255-7323-44e7-b38f-bae840250204 I've now instructed one of those not to download at start-up. I will reboot the whole laptop to see if that changes anything. Anything else to try would be appreciated.

Helpful?

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I haven't had a crash today. I don't know which bit of the above strategy has worked for me and my patience does not extend (at the moment) to experimenting to find out what I can add back in. In case it helps others, I currently have one email address which downloads at start and at regular intervals, another that does not download at start and then downloads at 6 minute intervals. There are three more addresses (rarely used) that I download manually. Thunderbird (and Windows 11) is neither in a safe mode nor a trouble shooting mode. I will wait a few days before pressing the 'solved the problem' button.

I'm still baffled concerning why I could download at start and at regular intervals for 5 addresses on a Windows 10 laptop but I can't do the same on this new Windows 11 laptop.

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