Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

On my bank site I cannot pull up image of check or deposit slip. Why?

  • 2 replies
  • 1 has this problem
  • 2 views
  • Last reply by cor-el

DianeSmith
DianeSmith
more options

I do webbanking with Comerica. When I ask for an image of a check or deposit, nothing happens. If I switch over to Explorer, it works. I left Explorer and came to Mozilla at the advice of my tech. Security's better and so is search and a bunch more I have yet to learn about. But I still need to see the backs of my deposit slips from time to time and to see an image of a check. Can you help?

I do webbanking with Comerica. When I ask for an image of a check or deposit, nothing happens. If I switch over to Explorer, it works. I left Explorer and came to Mozilla at the advice of my tech. Security's better and so is search and a bunch more I have yet to learn about. But I still need to see the backs of my deposit slips from time to time and to see an image of a check. Can you help?

All Replies (2)

the-edmeister
the-edmeister
  • Moderator
more options

When you are looking at the image of a check in IE, right-click and select Properties.

Under Address: (URL) for that image what type of image is that?
PNG, GIF, TIFF, or other?
If it is a TIFF image, you'll need a plugin to be able to view TIFF images in Firefox.
http://www.alternatiff.com/

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

See also Fix problems that cause images to not show

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).

  • Don't make any changes on the Safe mode start window.

See Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems and Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems