Join the Mozilla’s Test Days event from Dec 2–8 to test the new Firefox address bar on Firefox Beta 134 and get a chance to win Mozilla swag vouchers! 🎁

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I want to uninstall but it does not appear in Add/Remove Programs

  • 1 reply
  • 2 have this problem
  • 2 views
  • Last reply by cjane

cjane
cjane
more options

I use Firefox 2.0.0.12. When I accessed today I was aked to install an update, now the thing won't even start up. Message is "firefox.exe has encountered a problem and needs to close. We are sorry for the inconvenience. " I have been on your help site and am told to uninstall it, but it does not appear in Add/Remove Programs list. How can I uninstall it?

I use Firefox 2.0.0.12. When I accessed today I was aked to install an update, now the thing won't even start up. Message is "firefox.exe has encountered a problem and needs to close. We are sorry for the inconvenience. " I have been on your help site and am told to uninstall it, but it does not appear in Add/Remove Programs list. How can I uninstall it?

All Replies (1)

cjane
cjane Question owner
more options

I found an uninstall file in the Mozilla firefox program files and successfully uninstalled the old version of firefox. I have now installed v3.6.13 and all seems OK. Does anyone anticipate any other problems?