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I can't sign into my old Firefox Sync account.

  • 4 replies
  • 16 have this problem
  • 6 views
  • Last reply by Ibai

concepcion96
concepcion96
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I have an old firefox sync account from the same computer, but I had to re-install firefox clean and my account is no longer on my firefox, how do I log back on my old firefox sync account.

I have an old firefox sync account from the same computer, but I had to re-install firefox clean and my account is no longer on my firefox, how do I log back on my old firefox sync account.

All Replies (4)

o0110o
o0110o
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Go to | Tools > Set Up Sync > Connect > I don't have this device with me | Enter your credentials and select the option "I have lost this device" to get a new sync key and re-sync with the server.

eliza6226
eliza6226
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I have Firefox 4.1 with a Mac OSX

I am having a lot of problems signing in, and, firefox had a big crash.

I do not know my user name any more

aaronkychu
aaronkychu
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This could not work in FF 5.0 where I can't press "I have lost this device" . Is this a bug?

Ibai
Ibai
  • Administrator
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Hi,

The steps are similar for Mac OS X.

Click on Firefox in the menu bar. Preferences -> Sync -> Set up Firefox Sync.

Then, in the I already have a Firefox Sync account click on "Connect". At the bottom of this new window there's a link that says: "I don't have the device with me". Click on it and complete the fields.