Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Ad on Extension windows appears blank....when i go to window...there appear nothing....plz help me

  • 2 replies
  • 6 have this problem
  • 18 views
  • Last reply by cor-el

itzAltaf
itzAltaf
more options

Ad on Extension windows appears blank....when i go to window...there appear nothing....plz help me

Ad on Extension windows appears blank....when i go to window...there appear nothing....plz help me

All Replies (2)

itzAltaf
itzAltaf Question owner
more options

plz help me......................

cor-el
cor-el
  • Top 25 Contributor
  • Moderator
more options

Do you mean the Extensions tab (Tools > Add-ons > Extensions) or the Get Extensions tab in "Tools > Add-ons"?

It is possible that there is a problem with the file(s) that store the extensions registry.

Delete the files extensions.* (e.g. extensions.sqlite, extensions.ini, extensions.cache) and compatibility.ini in the Firefox profile folder to reset the extensions registry.

New files will be created when required.

See "Corrupt extension files":

If you see disabled, not compatible, extensions in "Tools > Add-ons > Extensions" then click the Tools button at the left side of the Search Bar (or click the "Find Updates" button in older Firefox versions) to check if there is a compatibility update available.