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Update Firefox to version 17 (the newest version) - Green button link does not work, please help

  • 2 replies
  • 8 have this problem
  • 2 views
  • Last reply by dj_1

jnxpti
jnxpti
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Hello, I currently have Firefox version 16.0.2 installed on my laptop with Windows 7.

Every time I attempt to go to the update site (http://www.mozilla.org/en-US/firefox/new/) and click on the green update button, I am sent to the 'Thank you' page, and no download begins.

After that page, it attempts to redirect, I am assuming to the download; URL is https://download.mozilla.org/?product=firefox-17.0.1&os=win&lang=en-US

I receive the following error: Unable to connect - Firefox can't establish a connection to the server at download.mozilla.org.

Please let me know how I can update my Firefox to the latest version. Many thanks. J. Ng

Hello, I currently have Firefox version 16.0.2 installed on my laptop with Windows 7. Every time I attempt to go to the update site (http://www.mozilla.org/en-US/firefox/new/) and click on the green update button, I am sent to the 'Thank you' page, and no download begins. After that page, it attempts to redirect, I am assuming to the download; URL is https://download.mozilla.org/?product=firefox-17.0.1&os=win&lang=en-US I receive the following error: Unable to connect - Firefox can't establish a connection to the server at download.mozilla.org. Please let me know how I can update my Firefox to the latest version. Many thanks. J. Ng

All Replies (2)

Michael Verdi
Michael Verdi
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Thanks for letting us know about this. For now try this direct download link https://ftp.mozilla.org/pub/mozilla.org/firefox/releases/17.0.1/win32/en-US/Firefox%20Setup%2017.0.1.exe

dj_1
dj_1
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12/07/2012

Good day,

Same problem until I cleared the 67MB cached web content under:

Tools>Options>Network

It immediately took care of it without a browser restart.

Cheers!