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Why won't Castle Age work on Firefox for the last week & a half 12/19/12

  • 2 replies
  • 1 has this problem
  • 15 views
  • Last reply by cor-el

margaretfunger
margaretfunger
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Last week it wouldn't open Facebook, nor castle age. There were some shut graphics.Stayed that way for a couple of days. Lately I get my FB. I always go to "most visited". Yesterday & today I get a back page in Castle Age & most of it is dark; and it won't allow me to go to other pages on Castle Age. Like a dead fish.

What's happened????

Last week it wouldn't open Facebook, nor castle age. There were some shut graphics.Stayed that way for a couple of days. Lately I get my FB. I always go to "most visited". Yesterday & today I get a back page in Castle Age & most of it is dark; and it won't allow me to go to other pages on Castle Age. Like a dead fish. What's happened????

All Replies (2)

iamjayakumars
iamjayakumars
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Could you try disabling graphics hardware acceleration? Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches.

You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.). Then perform these steps:

  • Click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options.
  • In the Firefox options window click the Advanced tab, then select "General".
  • In the settings list, you should find the Use hardware acceleration when available checkbox. Uncheck this checkbox.
  • Now, restart Firefox and see if the problems persist.

Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles:

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

Upgrade your graphics drivers to use hardware acceleration and WebGL

Did this fix your problems? Please report back to us!

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Press and hold Shift and left-click the Reload button.
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (MAC)

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.

You can also check for problems caused by recent Flash updates and try these:

  • disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
  • disable protected mode in Flash 11.3 and later
  • disable hardware acceleration in the Flash plugin