We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Every time Firefox updates I cannot log into our schools Skyward program. I always have to reset Firefox. Why does this happen? How can I fix it?

  • 1 reply
  • 1 has this problem
  • 2 views
  • Last reply by ideato

jreid
jreid
more options

I am a teacher. Our school uses a program called Skyward for grades, attendance, etc. Skyward wants us to use Firefox. My problem is that after my computer updates I cannot log on to Skyward. I have to reset Firefox in order to gain access to Skyward. I don't know if it's my computer, or Firefox. I would like to solve this problem if I could. I would like to use the latest version of Firefox if I can. Thank you for your help. Jennifer Reid

I am a teacher. Our school uses a program called Skyward for grades, attendance, etc. Skyward wants us to use Firefox. My problem is that after my computer updates I cannot log on to Skyward. I have to reset Firefox in order to gain access to Skyward. I don't know if it's my computer, or Firefox. I would like to solve this problem if I could. I would like to use the latest version of Firefox if I can. Thank you for your help. Jennifer Reid

All Replies (1)

ideato
ideato
more options

Hello Jennifer, probably your Internet security software (including firewalls, antivirus programs, anti-spyware programs, and more) is likely preventing Firefox from connecting to the Internet after update firefox, see : Fix problems connecting to websites after updating Firefox.

thank you