Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

New computer, Windows 8. T'bird started well. now freezing, re-install doesn't help, any ideas?

  • 4 replies
  • 1 has this problem
  • 15 views
  • Last reply by christ1

more options

Have just started using a new computer with Windows 8 (ugh!). Firefox is wonderful has stopped all sorts of crud that seems to come wrapped with Explorer. I have loaded and set up Thunderbird (with 3 separate email accounts )which worked well for just under a day and is now mostly not responding, as well as not recognising the password for one account. (I can still lift mail on this through webmail). I have uninstalled and re-installed Thunderbird, but it just automatically re-loaded the addresses and failed to function. I have performed a free malware scan with bitdefender which says 'no problem', also have McAfee installed.

Any ideas? I would like to get this working as I worry that Windows provided solutions are increasingly used for information collection purposes.

Many thanks,

Timdw

Have just started using a new computer with Windows 8 (ugh!). Firefox is wonderful has stopped all sorts of crud that seems to come wrapped with Explorer. I have loaded and set up Thunderbird (with 3 separate email accounts )which worked well for just under a day and is now mostly not responding, as well as not recognising the password for one account. (I can still lift mail on this through webmail). I have uninstalled and re-installed Thunderbird, but it just automatically re-loaded the addresses and failed to function. I have performed a free malware scan with bitdefender which says 'no problem', also have McAfee installed. Any ideas? I would like to get this working as I worry that Windows provided solutions are increasingly used for information collection purposes. Many thanks, Timdw

All Replies (4)

more options

Hello,

First show the hidden files and folders:

The go to you profile and backup it:

Then create a new profile:

Now restore your backup in the new profile:

Also:

more options

Did you try to clear the cookies?

Also make sure that you allow Thunderbird in your security software (try to remove all rules and let the firewall ask again for permission).

more options

Many thanks for your response. The bad news is that I am having sch trouble adjusting to Windows 8 that I haven't been able to figure oit how to carry out the suggestions. The good news is that it is working at the moment. Rest assured that I appreciate your reply.

more options

Check this article.

McAfee Performance Issues