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Tried toadd new subaccount, instead I lost all my existing subaccounts and saved emails. Help!

  • 3 respuestas
  • 1 tiene este problema
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  • Última respuesta de christ1

Sumachat
Sumachat
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I tried to add an additional sub-account under local folders; instead all my existing local folders disappeared with all my saved emails including valuable information.

I cannot find any information on where to find these missing sub folders.

As far as I can understand it, doing a system restore will NOT restore them. They are not in the delete box.

Any thoughts on where they have disappeared to?

Thanks for your help.

I tried to add an additional sub-account under local folders; instead all my existing local folders disappeared with all my saved emails including valuable information. I cannot find any information on where to find these missing sub folders. As far as I can understand it, doing a system restore will NOT restore them. They are not in the delete box. Any thoughts on where they have disappeared to? Thanks for your help.

Todas las respuestas (3)

christ1
christ1
  • Top 25 Contributor
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What exactly did you do? What is a 'sub-account'?

Are you talking about subfolders?

Sumachat
Sumachat Autor de la pregunta
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Yes, I meant subfolders.

I have since realized that the missing files ARE still on my computer but now I can't find the trail to get to them.

christ1
christ1
  • Top 25 Contributor
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It would certainly help if you could explain what exactly you did.

https://support.mozilla.org/en-US/kb/ask-tb#w_how-to-ask-your-question

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