Cannot openand download Office Word attachments to emails
By simply clicking on the attachment a Word document cannot be opened, any more. At the bottom of the e-mail receive data about the document: its name… But the program can open Excel file ‘normally’. I have reinstalled Firefox but the problem remains the same. The document cab e opened as a Web Page or when saved as a link. I could open the document with Crome and IE without any problem.
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What webmail site you do use (e.g., Yahoo, Gmail, Outlook)?
Many Yahoo users have reported problems with attachments if they access their mail using an old address (old bookmark, old home page address). To ensure that you use the latest server, try accessing your mail through your yahoo.com or att.yahoo.com home page.
You might also double-check that Firefox knows what to do with DOC and DOCX files on other sites. For example, you can try some documents from microsoft.com using this custom Google search:
https://www.google.com/search?q=site%3Amicrosoft.com+filetype%3Adoc+OR+filetype%3Adocx
If you have the same issue on other sites, check the setting in the Options dialog:
"3-bar" menu button (or Tools menu) > Options > Applications panel
After the list load, you can use the search box above the list to filter it, for example, by typing word
Anything unexpected there?