Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

Setting up Sync on new Android device it tells me invalid account/password yet Account and password work on my Mac computer version and my other android phone

  • 1 respuesta
  • 5 tienen este problema
  • 1 visita
  • Última respuesta de Runsha_Jeansia

Runsha_Jeansia
Runsha_Jeansia
more options

I have a MAC computer with Sync. Was set up under sync Beta. I have an Android phone synced to it that was synced using the pair this device function. It works perfectly. I just got a new Android Tablet and am trying to add it to my sync and it does not seem to have the pair my device function. It insists I log into my sync account. So I try it and it tells me invalid userid/password. I verify and it is the exact email address userid that shows as being my sync account on the MAC. I verify the password on the MAC and it tests out fine. Try the tablet again and invalid.. So I try to reset my password on the tablet and am told my email address/account name does not exist. I just verified it AND Synced my MAC using it!! I have my recovery Key but there is no place to input it into the tablet. There is no place on tablet to enter the link device codes. How can my account be valid and in use on two devices but invalid and nonexistant on the new one? And How do I get the New one to sync with other two?


Been a week and not a single sign of any help or support. Not what a good trend considering how long I have been using and recommending Firefox. Is this the support can look forward to in the future?

I have a MAC computer with Sync. Was set up under sync Beta. I have an Android phone synced to it that was synced using the pair this device function. It works perfectly. I just got a new Android Tablet and am trying to add it to my sync and it does not seem to have the pair my device function. It insists I log into my sync account. So I try it and it tells me invalid userid/password. I verify and it is the exact email address userid that shows as being my sync account on the MAC. I verify the password on the MAC and it tests out fine. Try the tablet again and invalid.. So I try to reset my password on the tablet and am told my email address/account name does not exist. I just verified it AND Synced my MAC using it!! I have my recovery Key but there is no place to input it into the tablet. There is no place on tablet to enter the link device codes. How can my account be valid and in use on two devices but invalid and nonexistant on the new one? And How do I get the New one to sync with other two? Been a week and not a single sign of any help or support. Not what a good trend considering how long I have been using and recommending Firefox. Is this the support can look forward to in the future?

Modificadas por Runsha_Jeansia el

Todas las respuestas (1)

Runsha_Jeansia
Runsha_Jeansia Autor de la pregunta
more options

ok.. I tried this three times and kept getting that access denied thing when I clicked post my questions. So now maybe I wont have to typ this a fifth time....

I have a MAC computer with Sync. Was set up under sync Beta. I have an Android phone synced to it that was synced using the pair this device function. It works perfectly. I just got a new Android Tablet and am trying to add it to my sync and it does not seem to have the pair my device function. It insists I log into my sync account. So I try it and it tells me invalid userid/password. I verify and it is the exact email address userid that shows as being my sync account on the MAC. I verify the password on the MAC and it tests out fine. Try the tablet again and invalid.. So I try to reset my password on the tablet and am told my email address/account name does not exist. I just verified it AND Synced my MAC using it!! I have my recovery Key but there is no place to input it into the tablet. There is no place on tablet to enter the link device codes. How can my account be valid and in use on two devices but invalid and nonexistant on the new one? And How do I get the New one to sync with other two?