Hello,

To find the correct solution to your problem, we need some more non-personal information from you. Please do the following:

1. Use ONE of these methods to open the Firefox Troubleshooting Information page:
   • Click the menu button , click on help and select Troubleshooting Information.
   • Type about:support into the Firefox address bar and press the enter key.
2. At the top of the Troubleshooting Information page that comes up, you should see a button that says "Copy text to clipboard". Click it.
3. Now, go back to your forum post, right-click in the reply box and select Paste from the context menu (or else click inside the reply box and press the Ctrl+V keys) to paste all the information you copied into the forum post.

If you need further information about the Troubleshooting information page, please read the article Use the Troubleshooting Information page to help fix Firefox issues.

Thanks in advance for your help!

Application Basics

Name: Firefox Version: 31.0 User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.9; rv:31.0) Gecko/20100101 Firefox/31.0

Crash Reports for the Last 3 Days

All Crash Reports

Extensions

Name: Evernote Web Clipper Version: 5.9.1 Enabled: true ID: {E0B8C461-F8FB-49b4-8373-FE32E9252800}

Name: FlashGot Version: 1.5.6.2 Enabled: true ID: {19503e42-ca3c-4c27-b1e2-9cdb2170ee34}

Name: iGetter Extension Version: 2.9.2 Enabled: true ID: igetterextension@presenta.net

Name: Pinch-to-zoom and Double-tap Gesture Support Version: 0.9.0 Enabled: true ID: jid0-4dik6d7B4VSQ8XpXXLB8sPRxcug@jetpack

Name: Pocket Version: 3.0.5 Enabled: true ID: isreaditlater@ideashower.com

Name: Virtual Keyboard Version: 14.0 Enabled: true ID: vkbd@kaspersky.com

Graphics

Device ID: 0x a26 GPU Accelerated Windows: 1/1 OpenGL (OMTC) Vendor ID: 0x8086 WebGL Renderer: Intel Inc. -- Intel HD Graphics 5000 OpenGL Engine windowLayerManagerRemote: true AzureCanvasBackend: quartz AzureContentBackend: quartz AzureFallbackCanvasBackend: none AzureSkiaAccelerated: 0

Important Modified Preferences

accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 4 browser.places.smartBookmarksVersion: 7 browser.sessionstore.restore_on_demand: false browser.sessionstore.upgradeBackup.latestBuildID: 20140716183446 browser.startup.homepage: http://www.google.com/ browser.startup.homepage_override.buildID: 20140716183446 browser.startup.homepage_override.mstone: 31.0 dom.mozApps.used: true extensions.lastAppVersion: 31.0 font.internaluseonly.changed: false font.language.group: x-western font.name.monospace.x-western: Zawgyi-One font.name.sans-serif.x-western: Zawgyi-One font.name.serif.x-western: Zawgyi-One network.cookie.prefsMigrated: true places.database.lastMaintenance: 1406881760 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.flip4mac wmv plugin: 2 plugin.state.igetter plugin: 2 plugin.state.igetterscriptableplugin: 2 plugin.state.realplayer plugin: 0 plugin.state.silverlight: 2 print.macosx.pagesetup-2: PD94bWwgdmVyc2lvbj0iMS4wIiBlbmNvZGluZz0iVVRGLTgiPz4KPCFET0NUWVBFIHBsaXN0IFBVQkxJQyAiLS8vQXBwbGUvL0RURCBQTElTVCAxLjAvL0VO print.print_bgcolor: true print.print_bgimages: true print.print_colorspace: print.print_command: print.print_downloadfonts: false print.print_duplex: 4660 print.print_evenpages: true print.print_in_color: true print.print_margin_bottom: 0.5 print.print_margin_left: 0.5 print.print_margin_right: 0.5 print.print_margin_top: 0.5 print.print_oddpages: true print.print_orientation: 0 print.print_page_delay: 50 print.print_paper_data: 0 print.print_paper_height: 11.00 print.print_paper_name: print.print_paper_size_type: 1 print.print_paper_size_unit: 0 print.print_paper_width: 8.50 print.print_plex_name: print.print_resolution: 4791104 print.print_resolution_name: print.print_reversed: false print.print_scaling: 1.00 print.print_shrink_to_fit: true print.print_to_file: false print.print_unwriteable_margin_bottom: 0 print.print_unwriteable_margin_left: 0 print.print_unwriteable_margin_right: 0 print.print_unwriteable_margin_top: 0 privacy.cpd.offlineApps: true privacy.cpd.siteSettings: true privacy.sanitize.migrateFx3Prefs: true privacy.sanitize.timeSpan: 0 storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1405010153

JavaScript

Incremental GC: true

Accessibility

Activated: false Prevent Accessibility: 0

Library Versions

NSPR Expected minimum version: 4.10.6 Version in use: 4.10.6

NSS Expected minimum version: 3.16.2 Basic ECC Version in use: 3.16.2 Basic ECC

NSSSMIME Expected minimum version: 3.16.2 Basic ECC Version in use: 3.16.2 Basic ECC

NSSSSL Expected minimum version: 3.16.2 Basic ECC Version in use: 3.16.2 Basic ECC

NSSUTIL Expected minimum version: 3.16.2 Version in use: 3.16.2

Experimental Features