Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

After 31.1.1 no e-mails downloads

  • 1 respuesta
  • 6 tienen este problema
  • 1 visita
  • Última respuesta de rdwcc

mackohoho
mackohoho
more options

After 31.1.1 update it logs into server, but doesn't download e-mail, although it writes, that there are e-mails on server. It worked before 31.1.1 update

After 31.1.1 update it logs into server, but doesn't download e-mail, although it writes, that there are e-mails on server. It worked before 31.1.1 update

Todas las respuestas (1)

rdwcc
rdwcc
more options

[Update: The pw prompt problem described below was cleared after re-booting my laptop. All is good now, I'm getting the pw prompt and new messages are downloading normally. Not sure why a TB update should require reboot though. I shutdown my system every night and the TB update was done a few hours after the morning system start up.]

I'm having a similar problem, but I'm not sure it's the same. POP sever account with GoDaddy (pop.secureserver.net). The option to get messages on startup is selected. Before updating to TB 31.1.1 I would get a password prompt when I started TB. Now I no longer get the prompt and no messages are downloaded.

I do get the Connected to pop.secureserver.net status message at the bottom of the screen, but it seems that nothing happens after that. This is where I would have gotten the dialog box to enter the password before the 31.1.1 update.

I also don't get a pw prompt when I click the Get Messages button. I don't have any stored passwords.

My guess is that this is a problem with handling the password vs the actual message download process.


Troubleshooting Info: 

 Application Basics

   Name: Thunderbird
   Version: 31.1.1
   User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:31.0) Gecko/20100101 Thunderbird/31.1.1
   Profile Folder: Show Folder

             (Local drive)
   Application Build ID: 20140908105904
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory

 Mail and News Accounts
   account2:
     INCOMING: account2, , (pop3) pop.secureserver.net:995, SSL, passwordCleartext
     OUTGOING: smtpout.secureserver.net:465, SSL, passwordCleartext, true

   account3:
     INCOMING: account3, , (none) Local Folders, plain, passwordCleartext

   account4:
     INCOMING: account4, , (pop3) pop.secureserver.net:995, SSL, passwordCleartext
     OUTGOING: smtpout.secureserver.net:465, SSL, passwordCleartext, true

   account5:
     INCOMING: account5, , (pop3) pop.secureserver.net:995, SSL, passwordCleartext
     OUTGOING: smtpout.secureserver.net:465, SSL, passwordCleartext, true

   account6:
     INCOMING: account6, , (pop3) pop.mail.yahoo.com:995, SSL, passwordCleartext
     OUTGOING: smtpout.secureserver.net:465, SSL, passwordCleartext, true

 Crash Reports

 Extensions

 Important Modified Preferences

   Name: Value

     browser.cache.disk.capacity: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     browser.cache.disk.smart_size_cached_value: 307200
     browser.display.background_color: #CCCCCC
     extensions.lastAppVersion: 31.1.1
     font.name.monospace.el: Consolas
     font.name.monospace.tr: Consolas
     font.name.monospace.x-baltic: Consolas
     font.name.monospace.x-central-euro: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.tr: Calibri
     font.name.sans-serif.x-baltic: Calibri
     font.name.sans-serif.x-central-euro: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.tr: Cambria
     font.name.serif.x-baltic: Cambria
     font.name.serif.x-central-euro: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.tr: 14
     font.size.fixed.x-baltic: 14
     font.size.fixed.x-central-euro: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.tr: 17
     font.size.variable.x-baltic: 17
     font.size.variable.x-central-euro: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     gfx.blacklist.suggested-driver-version: 10.6
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: 718f740f-5dc6-4b55-a873-c2408bca1ea
     network.cookie.prefsMigrated: true
     places.database.lastMaintenance: 1410081626
     places.history.expiration.transient_current_max_pages: 35200
     places.history.expiration.transient_optimal_database_size: 75996282
     plugin.importedState: true
     plugins.update.notifyUser: true
     print.print_printer: Bullzip PDF Printer
     print.printer_Bullzip_PDF_Printer.print_bgcolor: false
     print.printer_Bullzip_PDF_Printer.print_bgimages: false
     print.printer_Bullzip_PDF_Printer.print_command:
     print.printer_Bullzip_PDF_Printer.print_downloadfonts: false
     print.printer_Bullzip_PDF_Printer.print_edge_bottom: 0
     print.printer_Bullzip_PDF_Printer.print_edge_left: 0
     print.printer_Bullzip_PDF_Printer.print_edge_right: 0
     print.printer_Bullzip_PDF_Printer.print_edge_top: 0
     print.printer_Bullzip_PDF_Printer.print_evenpages: true
     print.printer_Bullzip_PDF_Printer.print_footercenter:
     print.printer_Bullzip_PDF_Printer.print_footerleft: &PT
     print.printer_Bullzip_PDF_Printer.print_footerright: &D
     print.printer_Bullzip_PDF_Printer.print_headercenter:
     print.printer_Bullzip_PDF_Printer.print_headerleft: &T
     print.printer_Bullzip_PDF_Printer.print_headerright: &U
     print.printer_Bullzip_PDF_Printer.print_in_color: true
     print.printer_Bullzip_PDF_Printer.print_margin_bottom: 0.5
     print.printer_Bullzip_PDF_Printer.print_margin_left: 0.5
     print.printer_Bullzip_PDF_Printer.print_margin_right: 0.5
     print.printer_Bullzip_PDF_Printer.print_margin_top: 0.5
     print.printer_Bullzip_PDF_Printer.print_oddpages: true
     print.printer_Bullzip_PDF_Printer.print_orientation: 0
     print.printer_Bullzip_PDF_Printer.print_pagedelay: 500
     print.printer_Bullzip_PDF_Printer.print_paper_data: 1
     print.printer_Bullzip_PDF_Printer.print_paper_height: 11.00
     print.printer_Bullzip_PDF_Printer.print_paper_size_type: 0
     print.printer_Bullzip_PDF_Printer.print_paper_size_unit: 0
     print.printer_Bullzip_PDF_Printer.print_paper_width: 8.50
     print.printer_Bullzip_PDF_Printer.print_reversed: false
     print.printer_Bullzip_PDF_Printer.print_scaling: 1.00
     print.printer_Bullzip_PDF_Printer.print_shrink_to_fit: true
     print.printer_Bullzip_PDF_Printer.print_to_file: false
     print.printer_Bullzip_PDF_Printer.print_unwriteable_margin_bottom: 0
     print.printer_Bullzip_PDF_Printer.print_unwriteable_margin_left: 0
     print.printer_Bullzip_PDF_Printer.print_unwriteable_margin_right: 0
     print.printer_Bullzip_PDF_Printer.print_unwriteable_margin_top: 0

 Graphics

     Adapter Description: ATI Mobility Radeon HD 4670
     Vendor ID: 0x1002
     Device ID: 0x9488
     Adapter RAM: 1024
     Adapter Drivers: atiumd64 atidxx64 atiumdag atidxx32 atiumdva atiumd6a atitmm64
     Driver Version: 8.680.0.0
     Driver Date: 11-18-2009
     Direct2D Enabled: Blocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer.
     DirectWrite Enabled: false (6.2.9200.16571)
     ClearType Parameters: ClearType parameters not found
     WebGL Renderer: false
     GPU Accelerated Windows: 1/1 Direct3D 9

     AzureCanvasBackend: skia
     AzureSkiaAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: cairo

 JavaScript

 Incremental GC: 1

 Accessibility

   Activated: 0
   Prevent Accessibility: 0

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.10.6
     4.10.6

     NSS
     3.16.2 Basic ECC
     3.16.2 Basic ECC

     NSS Util
     3.16.2
     3.16.2

     NSS SSL
     3.16.2 Basic ECC
     3.16.2 Basic ECC

     NSS S/MIME
     3.16.2 Basic ECC
     3.16.2 Basic ECC

Modificadas por rdwcc el