Join the Mozilla’s Test Days event from Dec 2–8 to test the new Firefox address bar on Firefox Beta 134 and get a chance to win Mozilla swag vouchers! 🎁

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

When moving my account to another profile on my computer it says my username/password is incorrect when I know it is not?

  • 1 respuesta
  • 3 tienen este problema
  • 9 visitas
  • Última respuesta de christ1

more options

I am trying to move my email account from one profile to another on the same computer because the other profile is now someone elses but when I enter in all the correct information such as my username and password it tells me that it is wrong even though I know it is correct as I have quadruple checked it in my original account information? Do I need to log out of my original account to be able to sign onto a new one on the same computer? I am nervous to do this because I need this email and I dont want to be told the same thing after I log out of the other profile and so then I have no access to my email.

I am trying to move my email account from one profile to another on the same computer because the other profile is now someone elses but when I enter in all the correct information such as my username and password it tells me that it is wrong even though I know it is correct as I have quadruple checked it in my original account information? Do I need to log out of my original account to be able to sign onto a new one on the same computer? I am nervous to do this because I need this email and I dont want to be told the same thing after I log out of the other profile and so then I have no access to my email.

Todas las respuestas (1)

more options

Do I need to log out of my original account to be able to sign onto a new one on the same computer?

Not sure what you mean with 'log out'. In any case, the answer is 'no'.

Can you post your Troubleshooting information? Help (Alt-H) - Troubleshooting information