Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hello, after installing latest upgraded have screen jutter, delayed keyboard response.

  • 2 respuestas
  • 1 tiene este problema
  • 2 visitas
  • Última respuesta de cor-el

more options

Drop down menus from web sites flash and sometimes go black . In all sites keyboard responses are delayed. Never had this with previous versions.

Drop down menus from web sites flash and sometimes go black . In all sites keyboard responses are delayed. Never had this with previous versions.

Solución elegida

Hello,

Are you using version 33.0.1? Users that have experienced the black screen were using version 33.

You can download 33.0.1 from:

Alternatively, if you can see your menus:

  • Help (or New Fx Menu > Help-29) > About Firefox

If that doesn't help, run Firefox in Safe Mode. If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • Click the menu button New Fx Menu, click Help Help-29 and select Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.

When the Firefox Safe Mode window appears, select "Start in Safe Mode".
Safe Mode Fx 15 - Win

To disable Hardware Acceleration

  • Click the menu button New Fx Menu and select Options.
  • In the Firefox Options (or Preferences) window, click the Advanced tab, then select General.
  • In the settings list, you should find the Use hardware acceleration when available checkbox. Uncheck this checkbox.

Now, exit Firefox, wait a few seconds, and then start it normally. The problem was sometimes caused by old graphics drivers, so if you want to run with Hardware Acceleration, try updating those drivers to see if that fixes it.

Leer esta respuesta en su contexto 👍 0

Todas las respuestas (2)

more options

Solución elegida

Hello,

Are you using version 33.0.1? Users that have experienced the black screen were using version 33.

You can download 33.0.1 from:

Alternatively, if you can see your menus:

  • Help (or New Fx Menu > Help-29) > About Firefox

If that doesn't help, run Firefox in Safe Mode. If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • Click the menu button New Fx Menu, click Help Help-29 and select Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.

When the Firefox Safe Mode window appears, select "Start in Safe Mode".
Safe Mode Fx 15 - Win

To disable Hardware Acceleration

  • Click the menu button New Fx Menu and select Options.
  • In the Firefox Options (or Preferences) window, click the Advanced tab, then select General.
  • In the settings list, you should find the Use hardware acceleration when available checkbox. Uncheck this checkbox.

Now, exit Firefox, wait a few seconds, and then start it normally. The problem was sometimes caused by old graphics drivers, so if you want to run with Hardware Acceleration, try updating those drivers to see if that fixes it.

Modificadas por CoryMH el

more options

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

You can check if there is an update for your graphics display driver.