Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

Needs file "7 zip" when trying to install. Is this right? Is something corrupt?

  • 3 respuestas
  • 2 tienen este problema
  • 3 visitas
  • Última respuesta de natan_og

brentd.nz
brentd.nz
more options

I'm trying to install Firefox. However it stalls partway through because it is looking for a file "7 zip". It can't find the file so everything aborts. Does anyone know what 7 zip is about, and if it supposed to be somewhere - where should it be located, and can it be replaced?

I have had to refresh my Win 8 because a number of programs stopped working, so I'm rebuilding my suite of regularly used software.

I'm trying to install Firefox. However it stalls partway through because it is looking for a file "7 zip". It can't find the file so everything aborts. Does anyone know what 7 zip is about, and if it supposed to be somewhere - where should it be located, and can it be replaced? I have had to refresh my Win 8 because a number of programs stopped working, so I'm rebuilding my suite of regularly used software.

Todas las respuestas (3)

natan_og
natan_og
more options

Uninstall , after that va in search and type: % appdata % after click "enter " look for the Mozilla folder , click on it and delete , then va physician in location C: / > program files and look for the Mozilla folder , delete , if you use Thunderbird or sunbrid not delete , enter the folder search for and delete the folder firefoz firefox ! 

Hope this helps !
cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

The Firefox installation program is a self extracting archive that is packed with the 7-ZIP program. You shouldn't notice this under normal conditions. If you see this then you may have a problem with security (anti-virus) software.

natan_og
natan_og
more options

we recommend that you time to download and install the program installer to disable firewall and anti virus computer!