I have an older friend who gets an "enter your password" message when he tries to get into email.
His original password no longer works. I think he may have changed his password somehow and forgot to write it down. How do I go about fixing this for him? He's not the most tech savvy so I'll be the one to fix this for him if I can.
Todas las respuestas (4)
Did he tell Thunderbird to remember the password?
He could have. He doesn't remember for sure.
There is a box in the ask for password dialog that offers to save the password he has typed. I suggest he uses that.
I doubt it will fix the issue, but it might. If the issue continues then there are really only two remaining causes.
1. Defective Anti virus scanning.
- Restart Thunderbird with add-ons disabled (Thunderbird Safe Mode). On the Help menu, click on "Restart with Add-ons Disabled". If Thunderbird works like normal, there is an Add-on or Theme interfering with normal operations. You will need to re-enable add-ons one at a time until you locate the offender.
- Restart the operating system in safe mode with Networking. This loads only the very basics needed to start your computer while enabling an Internet connection. Click on your operating system for instructions on how to start in safe mode: Windows 8, Windows 7, Windows Vista, Windows XP, OSX
2. Change in connection setting from the mail provider. We can only help with those if we know what they are and who the mail provider is.
Please add the troubleshooting information to your post as well as the results of the following troubleshooting steps:
I haven't had a chance to try any of your suggestions above Matt, but I wanted to tell you that his provider is Centurylink, who recently did an upgrade to their system, after which his problems started. I worked with their help desk on the original problem and tried putting in the settings they recommended for Thunderbird. It did clear the original trouble but now the password thing has shown up and I'm dealing with it. I hope to get to his house tonite to take another look and see if anything you sent to me will fix the problem. I'll get back with you tomorrow if I get there tonite. Thanks for the info to try.