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Firefox crashes in youtube and goodreads

  • 8 respuestas
  • 7 tienen este problema
  • 4 visitas
  • Última respuesta de FredMcD

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Any help?

Signature RtlpCreateSplitBlock | RtlpFreeHeap | RtlpCoalesceFreeBlocks | HeapFree | atiumdag.dll@0x4477c More Reports Search UUID c813efa2-c878-426b-bc94-6f6312150517 Date Processed 2015-05-17 13:14:15.130791 Uptime 50 Last Crash 1137 seconds before submission Install Age 385894 since version was first installed. Install Time 2015-05-13 02:01:41 Product Firefox Version 38.0 Build ID 20150508094354 Release Channel release OS Windows NT OS Version 6.1.7601 Service Pack 1 Build Architecture x86 Build Architecture Info AuthenticAMD family 18 model 1 stepping 0 | 2 Crash Reason EXCEPTION_ACCESS_VIOLATION_READ Crash Address 0x4 User Comments App Notes

AdapterVendorID: 0x1002, AdapterDeviceID: 0x9648, AdapterSubsysID: 3564103c, AdapterDriverVersion: 8.900.7.0

Processor Notes sp-processor08_phx1_mozilla_com.11605:2015; MozillaProcessorAlgorithm2015; skunk_classifier: reject - not a plugin hang EMCheckCompatibility

True

Winsock LSP

MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll

MSAFD Tcpip [UDP/IP] : 2 : 2 :  
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :  
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :  
RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP TCP Service Provider : 2 : 1 :  
RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
RSVP UDP Service Provider : 2 : 2 : 

Adapter Vendor ID

0x1002

Adapter Device ID

0x9648

Total Virtual Memory

4294836224

Available Virtual Memory

3828072448

System Memory Use Percentage

58

Available Page File

4768301056

Available Physical Memory

1567535104

Any help? Signature RtlpCreateSplitBlock | RtlpFreeHeap | RtlpCoalesceFreeBlocks | HeapFree | atiumdag.dll@0x4477c More Reports Search UUID c813efa2-c878-426b-bc94-6f6312150517 Date Processed 2015-05-17 13:14:15.130791 Uptime 50 Last Crash 1137 seconds before submission Install Age 385894 since version was first installed. Install Time 2015-05-13 02:01:41 Product Firefox Version 38.0 Build ID 20150508094354 Release Channel release OS Windows NT OS Version 6.1.7601 Service Pack 1 Build Architecture x86 Build Architecture Info AuthenticAMD family 18 model 1 stepping 0 | 2 Crash Reason EXCEPTION_ACCESS_VIOLATION_READ Crash Address 0x4 User Comments App Notes AdapterVendorID: 0x1002, AdapterDeviceID: 0x9648, AdapterSubsysID: 3564103c, AdapterDriverVersion: 8.900.7.0 Processor Notes sp-processor08_phx1_mozilla_com.11605:2015; MozillaProcessorAlgorithm2015; skunk_classifier: reject - not a plugin hang EMCheckCompatibility True Winsock LSP MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [UDP/IP] : 2 : 2 : MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [TCP/IPv6] : 2 : 1 : MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IPv6] : 2 : 3 : RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll RSVP TCP Service Provider : 2 : 1 : RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll RSVP UDP Service Provider : 2 : 2 : Adapter Vendor ID 0x1002 Adapter Device ID 0x9648 Total Virtual Memory 4294836224 Available Virtual Memory 3828072448 System Memory Use Percentage 58 Available Page File 4768301056 Available Physical Memory 1567535104

Solución elegida

The crash report flagged these programs;

atiumdag.dll = ATI Technologies Inc = Radeon DirectX Universal Driver

atiumdva.dll = ATI Technologies Inc. = Radeon Video Acceleration Universal Driver

atiu9pag.dll = Advanced Micro Devices Inc PowerXpress Vista User Mode Driver = Advanced Micro Devices

atidxx32.dll = Advanced Micro Devices = Radeon DirectX

aticfx32.dll = AMD Inc Radeon DirectX 11 Driver = Advanced Micro Devices


Get the current full installer for the above.

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We need to see the crash report numbers. The report has many pages.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

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bp-6952f8e7-5623-4e1b-a05d-b722e2150517 5/17/2015 10:50 AM bp-c390725e-6a5e-4048-b55e-8a6c42150517 5/17/2015 9:59 AM bp-774c97c2-fa5f-4449-a833-c1b472150517 5/17/2015 9:49 AM bp-017356cc-e59d-4e54-a39f-e44322150517 5/17/2015 8:34 AM bp-203b3436-bf80-4f90-9e62-055d82150517 5/17/2015 8:33 AM bp-c813efa2-c878-426b-bc94-6f6312150517 5/17/2015 8:14 AM bp-eabca952-a1ee-47d7-aac4-840d62150517 5/17/2015 8:12 AM bp-ff13927e-597e-4f0c-92e0-65f0e2150517 5/17/2015 7:54 AM bp-be932c91-0e61-4f9d-9092-8d6592150517 5/17/2015 7:53 AM bp-2938ef9d-7252-48e9-bf95-3adb22150517 5/17/2015 7:50 AM bp-0678dd20-d55b-4d4b-a40d-021b02150517 5/17/2015 7:50 AM bp-be78c3d0-d74d-4415-9601-571c62150517 5/17/2015 7:48 AM

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You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

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Disabling hardware acceleration didn't work for me, but thanks.

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You did close and restart Firefox?

The atiumdag.dll that is part of the signature would indicate a problem with the graphics display driver.

You can check for problems with current Shockwave Flash plugin versions and try this:

See also:

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Solución elegida

The crash report flagged these programs;

atiumdag.dll = ATI Technologies Inc = Radeon DirectX Universal Driver

atiumdva.dll = ATI Technologies Inc. = Radeon Video Acceleration Universal Driver

atiu9pag.dll = Advanced Micro Devices Inc PowerXpress Vista User Mode Driver = Advanced Micro Devices

atidxx32.dll = Advanced Micro Devices = Radeon DirectX

aticfx32.dll = AMD Inc Radeon DirectX 11 Driver = Advanced Micro Devices


Get the current full installer for the above.

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Updating the AMD drivers worked for me. THANKS for the help!

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Hello,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily.

Thank you for contacting Mozilla Support.