keep trying to install latest version of firefox, looks like it has installed but on checking find it hasn't (Mac)
On loading Firefox - advised to update to latest version 39, current one is 35.0.1. Downloads OK. Appears to install, move to Applications as instructed - replacing existing copy. Relauch and I find I am still using version 35.0.1. Running on Mac with OS X version 10.9.5
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these are the instructions that i followed originally - they did not resolve the issue.
Something may be blocking the install.
Start your Computer in safe mode with networking.
Starting The Computer In Safe Mode;
Free Online Encyclopedia
Then run the installer.
I've called the big guys to help you. Good luck.