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I no longer have the "Use Adobe Acrobat (in Firefox) option for the PDF Application

bskelnik
bskelnik
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My Accounting software is being run on a Mozilla browser. When I preview reports, it downloads it instead of previewing the report in a new window. My instructions are go to Mozilla browser Options/Applications and change Portable Document Format to "Use Adobe Acrobat (in Firefox) - but that option doesn't exist.

Also, how do you add Applications?

My Accounting software is being run on a Mozilla browser. When I preview reports, it downloads it instead of previewing the report in a new window. My instructions are go to Mozilla browser Options/Applications and change Portable Document Format to "Use Adobe Acrobat (in Firefox) - but that option doesn't exist. Also, how do you add Applications?

Solución elegida

The plugin might be disabled, meaning, set to "Never Activate", on the plugins page. I suspect that because the forum did not detect it when you posted (see Question Details > More System Details).

To check on that, you can open the Add-ons page using either:

  • Ctrl+Shift+a
  • "3-bar" menu button (or Tools menu) > Add-ons

In the left column, click Plugins. On the right side, look for Adobe Acrobat. If it is disabled, it will be at the bottom on a grayed area.

If your plugin is very out-of-date, it might be disabled for security reasons. In that case, I suggest going into your Adobe product (Reader or Acrobat) and using the Help menu > Check for Updates.

Updating the main program also should update the plugin. Hopefully then you'll be able to use it again.

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Todas las respuestas (2)

Wesley Branton
Wesley Branton
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Try selecting Firefox from the list of other applications when you try to set the default application for an Adobe Acrobat file. Let me know if this fixes this issue.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Solución elegida

The plugin might be disabled, meaning, set to "Never Activate", on the plugins page. I suspect that because the forum did not detect it when you posted (see Question Details > More System Details).

To check on that, you can open the Add-ons page using either:

  • Ctrl+Shift+a
  • "3-bar" menu button (or Tools menu) > Add-ons

In the left column, click Plugins. On the right side, look for Adobe Acrobat. If it is disabled, it will be at the bottom on a grayed area.

If your plugin is very out-of-date, it might be disabled for security reasons. In that case, I suggest going into your Adobe product (Reader or Acrobat) and using the Help menu > Check for Updates.

Updating the main program also should update the plugin. Hopefully then you'll be able to use it again.