Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

http://prntscr.com/9lv8tg is this correct It started to download and when I went to open Windows blocked it

  • 2 respuestas
  • 1 tiene este problema
  • 2 visitas
  • Última respuesta de James

KathrynSchwartz
KathrynSchwartz
more options

Hello

HELP. I am on facebook and my account is being non stop hacked. UG. I just opened firefox and it started a download of a security patch when I went to open the download to install it Windows opened up and blocked it

http://prntscr.com/9lv8tg this a screen shot of the browser. Please help find away to get the hacker I do not know if he is also messing with my computer.

Give me step by step simple instruction to set up my browser so I can't get hacked. I tried the privacy browser and it did NOTHING

Inspire Believe Dream

Kathryn Schwartz

Hello HELP. I am on facebook and my account is being non stop hacked. UG. I just opened firefox and it started a download of a security patch when I went to open the download to install it Windows opened up and blocked it http://prntscr.com/9lv8tg this a screen shot of the browser. Please help find away to get the hacker I do not know if he is also messing with my computer. Give me step by step simple instruction to set up my browser so I can't get hacked. I tried the privacy browser and it did NOTHING Inspire Believe Dream Kathryn Schwartz

Todas las respuestas (2)

Scribe
Scribe
more options

Hi, it's a scam to infect you with malware! NEVER EVER click on anything like that.

If you are in any doubt about the authenticity of update pop-ups etc., it's best to ignore them and check for yourself by opening the 3-bar menu > Help (question mark at bottom right) > About Firefox. Alternatively, you can press the Alt key to bring up the main menu bar > Help > About Firefox. More - Update Firefox to the latest release.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Note that not all removal programs will detect all malware, so you may need to run several or all of them.

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one. Windows 8 has antivirus built-in already.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

If your question is resolved by this or another answer, please take a minute to let us know. Thank you.

James
James
  • Moderator
  • Top 10 Contributor
more options

Its a scam ad (that has been popping up for a couple months now) made to trick inexperienced Windows and or Firefox users into downloading a fake firefoxpatch.exe

If you were to manage to install this exe it would likely install CryptoLocker, a ransomware trojan, though you said it was blocked thankfully.

So far it seems to target Windows Firefox useragents as I have yet to see posts from Mac OSX or Linux users, which makes sense as those OS's does not use .exe

Modificadas por James el