We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

BitDefender made all my bookmarks disappear from my Bookmarks Toolbar

  • 6 respuestas
  • 2 tienen este problema
  • 13 visitas
  • Última respuesta de kk3kk3

more options

My Bookmarks Toolbar is blank [pic - top] And when I try to add a new bookmark, it disappears after I close and open Firefox again

This happened on two computers after I did a OneClick Optimizer using BitDefender Total Security 2016 (Some things that came up include Firefox cache and Firefox cookies issues) [pic bottom left]

In Library (window) > All bookmarks > Bookmarks Toolbar .. all my bookmarks are there from before and after the OneClick Optimizer [pic - bottom right]

How do I make all my bookmarks appear back onto my Bookmarks Toolbar ?

My Bookmarks Toolbar is blank [pic - top] And when I try to add a new bookmark, it disappears after I close and open Firefox again This happened on two computers after I did a OneClick Optimizer using BitDefender Total Security 2016 (Some things that came up include Firefox cache and Firefox cookies issues) [pic bottom left] In Library (window) > All bookmarks > Bookmarks Toolbar .. all my bookmarks are there from before and after the OneClick Optimizer [pic - bottom right] How do I make all my bookmarks appear back onto my Bookmarks Toolbar ?

Solución elegida

You can check for problems with the places.sqlite database (bookmarks, history) in the Firefox profile folder.

See also:


If the Places Maintenance extension can't repair the places.sqlite database then remove all places.sqlite file(s) in the Firefox profile folder to make Firefox rebuild the places.sqlite database from the most recent JSON backup in the bookmarkbackups folder.

If you use Sync then best is to disconnect Sync (temporarily) while performing maintenance/repair efforts to the places.sqlite database.

Leer esta respuesta en su contexto 👍 1

Todas las respuestas (6)

more options

Disable BitDefender, is the problem still there?

You have NVidia’s network access manager or Forceware Network Manager software installed. Disable / remove it. https://support.mozilla.org/en-US/kb/connectivity-crashing-firefox-43-update

more options

I don't have NVIDIA ForceWare Multimedia application

I will try uninstalling BitDefender (I don't see a disable button)

more options

It didn't work Thank you though

FredMcD said

Disable BitDefender, is the problem still there? You have NVidia’s network access manager or Forceware Network Manager software installed. Disable / remove it. https://support.mozilla.org/en-US/kb/connectivity-crashing-firefox-43-update
more options

Solución elegida

You can check for problems with the places.sqlite database (bookmarks, history) in the Firefox profile folder.

See also:


If the Places Maintenance extension can't repair the places.sqlite database then remove all places.sqlite file(s) in the Firefox profile folder to make Firefox rebuild the places.sqlite database from the most recent JSON backup in the bookmarkbackups folder.

If you use Sync then best is to disconnect Sync (temporarily) while performing maintenance/repair efforts to the places.sqlite database.

more options

I think this worked > Places Maintenance extension Thank you !


cor-el said

You can check for problems with the places.sqlite database (bookmarks, history) in the Firefox profile folder. See also:

If the Places Maintenance extension can't repair the places.sqlite database then remove all places.sqlite file(s) in the Firefox profile folder to make Firefox rebuild the places.sqlite database from the most recent JSON backup in the bookmarkbackups folder.

If you use Sync then best is to disconnect Sync (temporarily) while performing maintenance/repair efforts to the places.sqlite database.

more options

Thank you all for your very quick responses

The Places Maintenance extension seemed to work for me