Can't mail from newest update, no "From" nor "To" at all come up!
When I try to write a new message, or Reply/Forward, the "From" field - including the dropdown box - is absolutely blank. I can choose to enter an address from my addressbook, but it doesn't show up.
This JUST started happening, with the new update, about half an hour ago. The message shown in the screenshot was called up as a "Reply" to a message in my inbox - that doesn't show up either.
Help, please!
Solución elegida
re-start the add-ons I really want one by one, and testYep! Leer esta respuesta en su contexto 👍 0
Todas las respuestas (11)
Another way to describe this would be that the Addressbook seems to be disconnected from the system. I just tried writing to someone from there - same result.
have you actually tried typing in those dialogs..... they are grey until you use them.
You might also use the contact pane. F9 toggles it's state.
Matt, neither of these suggestions makes any difference. Believe me, I tried everything I could dream up before writing, many times! When I use the contact panel, and use "Add to To", the field in the message comes up blank, but white; if I type directly INTO the field, anything I type goes away the minute I move on.
But what's more - I run several accounts through Thunderbird, and NOTHING shows up in the "From" field, nor can I add anything. Even if I could get something into the "To" fields, there's no "From"! It seems that somehow my contacts are disconnected, and also the things I have in the account profiles.
Is this possibly due to POP vs. IMAP? I use T'bird in POP mode, and let the online email deal with itself (occasionally I go into it and clean up).,
I fear I may have to reinstall Thunderbird, and that's something I've never done alone (my #1 "guru" died over a year ago).
Is this "Troubleshooting Information" of any help? Copied to clipboard per instructions and first part pasted below (2nd part to follow):
Application Basics
Name: Thunderbird Version: 45.0 User Agent: Mozilla/5.0 (Windows NT 6.1; rv:45.0) Gecko/20100101 Thunderbird/45.0 Profile Folder: Show Folder
(Local drive) Application Build ID: 20160205114119 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory
Mail and News Accounts
account1:
INCOMING: account1, , (pop3) pop.verizon.net:995, SSL, passwordCleartext
OUTGOING: , smtp.verizon.net:465, SSL, passwordCleartext, true
OUTGOING: , smtp.verizon.net:465, SSL, passwordCleartext, false
account2:
INCOMING: account2, , (pop3) pop.verizon.net:995, SSL, passwordCleartext
OUTGOING: , smtp.verizon.net:465, SSL, passwordCleartext, true
account3:
INCOMING: account3, , (pop3) pop.verizon.net:995, SSL, passwordCleartext
OUTGOING: , smtp.verizon.net:465, SSL, passwordCleartext, true
account4:
INCOMING: account4, , (none) Local Folders, plain, passwordCleartext
account5:
INCOMING: account5, , (pop3) pop.gmail.com:995, SSL, passwordCleartext
OUTGOING: , smtp.gmail.com:465, SSL, passwordCleartext, true
account6:
INCOMING: account6, , (pop3) pop.gmail.com:995, SSL, passwordCleartext
OUTGOING: , smtp.verizon.net:465, SSL, passwordCleartext, true
account7:
INCOMING: account7, , (nntp) news:119, plain, passwordCleartext
OUTGOING: , smtp.verizon.net:465, SSL, passwordCleartext, true
account9:
INCOMING: account9, , (pop3) pop.googlemail.com:995, SSL, passwordCleartext
OUTGOING: , smtp.gmail.com:465, SSL, passwordCleartext, true
account10:
INCOMING: account10, , (pop3) pop.verizon.net:995, SSL, passwordCleartext
OUTGOING: , smtp.verizon.net:465, SSL, passwordCleartext, true
Crash Reports http://crash-stats.mozilla.com/report/index/bp-fb8128fd-675c-4945-a80f-e77ff2130811 (8/11/2013)
Extensions
Change quote and reply format, 0.8.6, true, {f6090211-2004-44d8-9090-be3c2adfd66f}
Image Zoom, 0.6.3.1-signed, true, {1A2D0EC4-75F5-4c91-89C4-3656F6E44B68}
ImportExportTools, 3.2.4.1, true, {3ed8cc52-86fc-4613-9026-c1ef969da4c3}
ReminderFox, 2.1.5.4, true, {ada4b710-8346-4b82-8199-5de2b400a6ae}
Transliterator, 0.9.1.1-signed, true, {07d43380-b306-4a08-a47a-140efd1b4700}
Zombie Keys, 2.16.1-signed, true, zombiekeys@bolay.de
Quote Colors, 0.3, false, {B274D460-4DF9-454c-AC69-CA71398D7498}
Important Modified Preferences
Name: Value
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.display.foreground_color: #000066
browser.display.screen_resolution: 96
browser.zoom.full: true
dom.apps.reset-permissions: true
dom.max_chrome_script_run_time: 0
dom.w3c_touch_events.expose: false
extensions.lastAppVersion: 45.0
font.internaluseonly.changed: true
font.language.group: x-western
font.minimum-size.x-cyrillic: 12
font.minimum-size.x-unicode: 13
font.minimum-size.x-western: 13
font.name.monospace.el: Bitstream Vera Sans Mono
font.name.monospace.tr: Bitstream Vera Sans Mono
font.name.monospace.x-baltic: Consolas
font.name.monospace.x-central-euro: Bitstream Vera Sans Mono
font.name.monospace.x-cyrillic: Bitstream Vera Sans Mono
font.name.monospace.x-unicode: Adjutant
font.name.monospace.x-user-def: Bitstream Vera Sans Mono
font.name.monospace.x-western: DejaVu Sans Mono
font.name.sans-serif.el: WP Greek Helve
font.name.sans-serif.tr: Calibri
font.name.sans-serif.x-baltic: Calibri
font.name.sans-serif.x-central-euro: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Trebuchet MS
font.name.sans-serif.x-user-def: Arial
font.name.sans-serif.x-western: Trebuchet MS
font.name.serif.el: Cambria
font.name.serif.tr: Cambria
font.name.serif.x-baltic: Cambria
font.name.serif.x-central-euro: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-user-def: Times New Roman
font.name.serif.x-western: Cambria
font.size.fixed.x-baltic: 14
font.size.variable.el: 13
font.size.variable.tr: 17
font.size.variable.x-baltic: 17
font.size.variable.x-central-euro: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 13
font.size.variable.x-western: 11
gfx.blacklist.suggested-driver-version: 257.21
gfx.direct3d.last_used_feature_level_idx: 0
gfx.driver-init.appVersion: 42.0
gfx.driver-init.deviceID: 0x68f9
gfx.driver-init.driverVersion: 12.104.0.0
gfx.driver-init.feature-d2d: true
gfx.driver-init.feature-d3d11: true
gfx.driver-init.status: 2
mail.openMessageBehavior.version: 1
mail.winsearch.firstRunDone: true
mailnews.database.global.datastore.id: 77c9dcf8-989b-40a7-92d3-f830e9c12bc
mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"7"},"attachmentCol":{"visible":false…
mailnews.database.global.views.global.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"5"},"attachmentCol":{"visible":false…
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
network.protocol-handler.app.http: mozilla-firefox
network.protocol-handler.app.https: mozilla-firefox
places.database.lastMaintenance: 1454792495
places.history.expiration.transient_current_max_pages: 79074
places.history.expiration.transient_optimal_database_size: 85872802
plugin.disable_full_page_plugin_for_types: audio/mpeg,video/mpeg,audio/x-wav,audio/x-ms-wma,application/pdf
plugin.importedState: true
plugins.update.notifyUser: true
Whew! I pasted the whole thing into a text editor and it is LONG!!! You probably don't need all of it. Skipping over the "printer" lines (many of these refer to outdated printers I don't use anymore - is there any way to edit this stuff???), below that is: Graphics
Adapter Description: ATI Radeon HD 5450
Vendor ID: 0x1002
Device ID: 0x68f9
Adapter RAM: 512
Adapter Drivers: aticfx32 aticfx32 aticfx32 atiumdag atidxx32 atiumdva
Driver Version: 12.104.0.0
Driver Date: 3-28-2013
Direct2D Enabled: false
DirectWrite Enabled: false (6.2.9200.17568)
ClearType Parameters: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 300
WebGL Renderer: Google Inc. -- ANGLE (ATI Radeon HD 5450 Direct3D11 vs_5_0 ps_5_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.316930d51ea9)
GPU Accelerated Windows: 0
AzureCanvasBackend: skia
AzureSkiaAccelerated: 0
AzureFallbackCanvasBackend: cairo
AzureContentBackend: cairo
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.11
4.11
NSS
3.21 Basic ECC
3.21 Basic ECC
NSS Util
3.21
3.21
NSS SSL
3.21 Basic ECC
3.21 Basic ECC
NSS S/MIME
3.21 Basic ECC
3.21 Basic ECC
Now I find that I can not even compose a message! If I try to write in the message box, nothing shows up.
Can I uninstall/reinstall without losing my years of archived messages, contacts, etc?
I'd try Thunderbird in Safe Mode. You're using several add-ons I don't know, and so can't be sure they aren't related to your troubles.
YES, this DID solve the problem, Zenos! Now what is next? Do I try reinstating the add-ons I want one by one??
Er....it solved the problem as long as I was in "Safe Mode", but when I exited and re-started, it came back. Should I do what I suggested: re-start the add-ons I really want one by one, and test?
Solución elegida
re-start the add-ons I really want one by one, and testYep!
I would take a punt on it being the change quote and reply as it is the one that directly interacts with the compose process. But it is really a guess.
If you have issues with it, drop Paolo an email. He is usually fairly reasonable when bugs occur, although from his recent post on his web site, a bit disillusioned with Mozilla. But then I am in the same camp.