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The unresponsive script error I get contains the following web site reference http://static.cmptch.com/v/lib/s.js?14610755971:1

PP2010
PP2010
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I am trying to access an airline site. Accompanying this script error is a new tab that opens with a request to take a survey which I think id fraudulent because it is soon followed by a voice message that malware has been detected etc. My anti virus software confirms this and shuts down the browser. I followed the suggestion to add this site to the Yesscript add on to no avail

I am trying to access an airline site. Accompanying this script error is a new tab that opens with a request to take a survey which I think id fraudulent because it is soon followed by a voice message that malware has been detected etc. My anti virus software confirms this and shuts down the browser. I followed the suggestion to add this site to the Yesscript add on to no avail

Todas las respuestas (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Hmm, what is your antivirus? Maybe it missed something...

Here's my suggested procedure for tracking down and cleaning up bad add-ons and other hijackers. I know it seems long, but it's really not that bad.

(For Windows Vista, 7, 8, 8.1, 10; XP is somewhat different)

(1) Open the Windows Control Panel, Uninstall a Program. After the list loads, click the "Installed on" column heading to group the infections, I mean, additions, by date. This can help in smoking out undisclosed bundle items that snuck in with some software you agreed to install. Be suspicious of everything you do not recognize/remember, as malware often uses important or innocent sounding names to discourage you from removing it. Take out as much trash as possible here.

(2) Open Firefox's Add-ons page using either:

  • Ctrl+Shift+a
  • "3-bar" menu button (or Tools menu) > Add-ons
  • in the Windows "Run" dialog, type or paste
    firefox.exe "about:addons"

In the left column, click Plugins. Set nonessential and unrecognized plugins to "Never Activate".

In the left column, click Extensions. Then, if in doubt, disable (or Remove, if possible) unrecognized and unwanted extensions. All extensions are optional; none come with Firefox.

Often a link will appear above at least one disabled extension to restart Firefox. You can complete your work on the tab and click one of the links as the last step.

Any improvement?

(3) You can search for remaining issues with the scanning/cleaning tools listed in our support article: Troubleshoot Firefox issues caused by malware. These on-demand scanners are free and take considerable time to run. If they finish quickly and especially if they require payment, you may have a serious infection. I suggest the specialized forums listed in the article in that case.