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My passwords are not remembered, have to reset them over and over again

  • 7 respuestas
  • 2 tienen este problema
  • 1 visita
  • Última respuesta de cor-el

geraa48
geraa48
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hi, my password for accessing ff is not being registered, I have to keep resetting it over and over and over again.

why ?

thnx

hi, my password for accessing ff is not being registered, I have to keep resetting it over and over and over again. why ? thnx

Todas las respuestas (7)

philipp
philipp
  • Moderator
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hi geraa48, users of trend micro security software have reported similar issues - there is a trend micro password manager that might be automatically installed as a separate application on your system which may be responsible for that behaviour. in case you have it present and aren't using it, please uninstall it through your system control panel.

geraa48
geraa48 Autor de la pregunta
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thnx philipp, will check that out; will let you know :-)

geraa48
geraa48 Autor de la pregunta
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geraa48 said

thnx philipp, will check that out; will let you know :-)


No, nothing like that; had ADW Cleaner/Bleeping Computer downloaded and removed that so maybe that wil do the trick; I have even disabled Windows DEFENDER, permanently (it slows things down too much), thru the regedit thing; have no other antivirus/malware installed, lost my tiny blue anti-everything-program when I reinstalled a few days ago, so I'm clean. Just created YET ANOTHER PASSWORD, let's see what happens. thnx again :-)

the-edmeister
the-edmeister
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This "owner" has another thread over here about an add-on issue, possibly related to "anti-virus". https://support.mozilla.org/en-US/questions/1123885

Mentioned in the above posting. Not sure if that might be related to this support issue.

cor-el
cor-el
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  • Top 10 Contributor
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Is this the password for the Sync account?

geraa48
geraa48 Autor de la pregunta
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cor-el said

Is this the password for the Sync account?

yes it is !

cor-el
cor-el
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  • Top 10 Contributor
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Firefox would normally store the password for the Sync account in the Password Manager.

You can try these:

Disconnect from Sync and Reconnect to Sync again. You can disconnect from Sync by clicking the e-mail address in the "3-bar" Firefox menu button drop-down list or go to "Options/Preferences > Sync".

Delete the signedInUser.json file in the Firefox profile folder and delete the Weave folder (Sync was formerly named Weave).

Remove an existing chrome://FirefoxAccounts entry in the Firefox Password Manager. If that isn't enough then delete the prefs.js files to reset all prefs and maybe also delete the compatibility.ini file to reinitialize the profile.

You can use this button to go to the current Firefox profile folder: