Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

Firefox crashes

  • 2 respuestas
  • 1 tiene este problema
  • 7 visitas
  • Última respuesta de apollo18

apollo18
apollo18
more options

Firefox crashes on startup I've done an uninstalled and re-installed with no effect. Report Id: bp-70cede3c-edb3-4d8f-a4c6-e30c42160913

Firefox crashes on startup I've done an uninstalled and re-installed with no effect. Report Id: bp-70cede3c-edb3-4d8f-a4c6-e30c42160913

Solución elegida

hi apollo18, thanks for providing a crash report id. we have seen quite a number of similar reports about this issue in the last hours and this issue is likely caused by your symantec security software that is hooking into firefox (probably through a program/signature update done by them). other users reported that updating firefox in this situation helped with the crashes. you can download & install the latest firefox from https://download.mozilla.org/?product=firefox-48.0.2-sha1&os=win&lang=en-US

Leer esta respuesta en su contexto 👍 0

Todas las respuestas (2)

philipp
philipp
  • Moderator
more options

Solución elegida

hi apollo18, thanks for providing a crash report id. we have seen quite a number of similar reports about this issue in the last hours and this issue is likely caused by your symantec security software that is hooking into firefox (probably through a program/signature update done by them). other users reported that updating firefox in this situation helped with the crashes. you can download & install the latest firefox from https://download.mozilla.org/?product=firefox-48.0.2-sha1&os=win&lang=en-US

apollo18
apollo18 Autor de la pregunta
more options

Many thanks for your help on this Philipp