We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

My emails are deleting automatically in my Trash folder...even though I have "do not delete message"in my properties.

  • 1 respuesta
  • 6 tienen este problema
  • 2 visitas
  • Última respuesta de Toad-Hall

more options

My emails are deleting in my trash automatically. I do not want them deleted and have all my properties marked....DO NOT DELETE MESSAGES but they are still deleting.

My emails are deleting in my trash automatically. I do not want them deleted and have all my properties marked....DO NOT DELETE MESSAGES but they are still deleting.

Todas las respuestas (1)

more options

If this is an imap mail account, then the 'Trash' folder may be a folder on the server which you have subscribed to see and it is being emptied by the server.

Many servers will allow deleted emails to exist in Trash for a short period just in case one was deleted in error, but after a given period of time they get auto deleted because they are in trash and you would only put it in the trash if you did not want it. It is a way of the server reclaiming some space by not keeping unwanted mail for long periods.