Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

Can't open or uninstall Thunderbird after 52.0.1 update

  • 1 respuesta
  • 2 tienen este problema
  • 4 visitas
  • Última respuesta de Toad-Hall

coolm19
coolm19
more options

My computer ran the Thunderbird 52.0.1 update yesterday and prompted me to reboot. (Your computer must be restarted to complete a previous upgrade of Thunderbird). I've rebooted and this message keeps coming up. I cannot launch Thunderbird in safe mode. I also cannot uninstall Thunderbird from the control panel because this same message comes up. How am I supposed to resolve this issue? I'm on Windows 10.

My computer ran the Thunderbird 52.0.1 update yesterday and prompted me to reboot. (Your computer must be restarted to complete a previous upgrade of Thunderbird). I've rebooted and this message keeps coming up. I cannot launch Thunderbird in safe mode. I also cannot uninstall Thunderbird from the control panel because this same message comes up. How am I supposed to resolve this issue? I'm on Windows 10.

Todas las respuestas (1)

Toad-Hall
Toad-Hall
  • Top 25 Contributor
more options

Suggest you perform a direct delete. Locate the 'Mozilla Thunderbird' folder and delete it.

If computer is 64bit: C:\Program Files (x86)\Mozilla Thunderbird\

If computer is 32bit: C:\Program Files\Mozilla Thunderbird\

Then get a fresh download and install it. This link provides language and OS options, so be careful to choose correct one for computer. https://www.mozilla.org/en-US/thunderbird/all/