Join the Mozilla’s Test Days event from 9–15 Jan to test the new Firefox address bar on Firefox Beta 135 and get a chance to win Mozilla swag vouchers! 🎁

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

What does this msg mean? TypeError: bundlePreferences is null1715

  • 1 respuesta
  • 2 tienen este problema
  • 1 visita
  • Última respuesta de cor-el

more options

I have been having a lot of crashes so I updated my Firefox to version 54.0.1 (32 bit). Now I get this error msg when I open Firefox:

             TypeError: bundlePreferences is null1715

I also put it here as an attachment. I want to know what this means and how to make it go away. Thank you.

I have been having a lot of crashes so I updated my Firefox to version 54.0.1 (32 bit). Now I get this error msg when I open Firefox: TypeError: bundlePreferences is null1715 I also put it here as an attachment. I want to know what this means and how to make it go away. Thank you.
Capturas de pantalla adjuntas

Todas las respuestas (1)

more options

This issue is probably caused by an extension that isn't working properly.

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window

See also:

  • /questions/1170607 The latest update did not go smoothly; When I open Firefox I now get the message : TypeError: bundlePreferences is null1715, but then Firefox seems to work ok.