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Lightning not working after upgrade

  • 9 respuestas
  • 6 tienen este problema
  • 1 visita
  • Última respuesta de Kelly53

Kelly53
Kelly53
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Windows 10 machine. Thunderbird upgraded to 52.4.0 yesterday and I lost Lightning when it did. I've tried reinstalling Lightning, tried downgrading TB and then reinstalling Lightning and tried disabling Lightning, thinking I could re-enable it. Nothing has worked so far. Lightning remains disabled and I can't figure out how to re-enable it. TB remains at 52.3.0. Any thoughts on how I can get Lightning back? Many thanks!

Windows 10 machine. Thunderbird upgraded to 52.4.0 yesterday and I lost Lightning when it did. I've tried reinstalling Lightning, tried downgrading TB and then reinstalling Lightning and tried disabling Lightning, thinking I could re-enable it. Nothing has worked so far. Lightning remains disabled and I can't figure out how to re-enable it. TB remains at 52.3.0. Any thoughts on how I can get Lightning back? Many thanks!

Solución elegida

Issue resolved. I decided to shut down TB and then reboot the computer (I'd done this several times previously without success, but why not?). After the reboot, I started TB again and lo and behold, Lightning is back working with everything intact. I am at a loss to explain how and why that worked, but I'm not going to look a gift horse in the mouth.

Thank you for all of your efforts today in trying to help me resolve this. I have to think that at least one of the steps you suggested contributed to the solution and I truly appreciate the assistance. Have a great rest of your day!

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Kelly53
Kelly53 Autor de la pregunta
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Troubleshooting info: 

 Application Basics
   Name: Thunderbird
   Version: 52.3.0
   User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.3.0
   Profile Folder: Open Folder

             (Local drive)
   Application Build ID: 20170815040357
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory
   Profiles: about:profiles

 Mail and News Accounts
   account1:
     INCOMING: account1, , (pop3) pop.earthlink.net:110, plain, passwordEncrypted
     OUTGOING: , smtpauth.earthlink.net:587, alwaysSTARTTLS, passwordEncrypted, true

   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

   account3:
     INCOMING: account3, , (pop3) pop.earthlink.net:110, plain, passwordEncrypted
     OUTGOING: , smtpauth.earthlink.net:587, alwaysSTARTTLS, passwordEncrypted, true

   account5:
     INCOMING: account5, , (pop3) pop.earthlink.net:110, plain, passwordEncrypted
     OUTGOING: , smtpauth.earthlink.net:587, alwaysSTARTTLS, passwordEncrypted, true

 Crash Reports

 Extensions

 Important Modified Preferences

   Name: Value

     browser.cache.disk.capacity: 358400
     browser.cache.disk.filesystem_reported: 1
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     dom.apps.reset-permissions: true
     extensions.lastAppVersion: 52.3.0
     font.internaluseonly.changed: true
     font.minimum-size.x-western: 12
     font.name.monospace.el: Consolas
     font.name.monospace.tr: Consolas
     font.name.monospace.x-baltic: Consolas
     font.name.monospace.x-central-euro: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Courier
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.tr: Calibri
     font.name.sans-serif.x-baltic: Calibri
     font.name.sans-serif.x-central-euro: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Verdana
     font.name.serif.el: Cambria
     font.name.serif.tr: Cambria
     font.name.serif.x-baltic: Cambria
     font.name.serif.x-central-euro: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.tr: 14
     font.size.fixed.x-baltic: 14
     font.size.fixed.x-central-euro: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 12
     font.size.variable.el: 17
     font.size.variable.tr: 17
     font.size.variable.x-baltic: 17
     font.size.variable.x-central-euro: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 12
     gfx.direct3d.last_used_feature_level_idx: 1
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: 2044cd77-a5cf-4590-b6f3-1cc5d594bab
     mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"19"},"flaggedCol":{"visible":true,"ordinal":"5"},"attachmentCol":{"visible":fals…
     mailnews.database.global.views.global.columns: {"threadCol":{"visible":true,"ordinal":"19"},"flaggedCol":{"visible":true,"ordinal":"5"},"attachmentCol":{"visible":fals…
     media.gmp.storage.version.observed: 1
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1507979497
     places.history.expiration.transient_current_max_pages: 49262
     plugin.importedState: true
     plugin.state.npbestbuypcappdetector: 0
     print.printer_Brother_MFC-J475DW_Printer.print_bgcolor: false
     print.printer_Brother_MFC-J475DW_Printer.print_bgimages: false
     print.printer_Brother_MFC-J475DW_Printer.print_colorspace:
     print.printer_Brother_MFC-J475DW_Printer.print_command:
     print.printer_Brother_MFC-J475DW_Printer.print_downloadfonts: false
     print.printer_Brother_MFC-J475DW_Printer.print_duplex: 1515870810
     print.printer_Brother_MFC-J475DW_Printer.print_edge_bottom: 0
     print.printer_Brother_MFC-J475DW_Printer.print_edge_left: 0
     print.printer_Brother_MFC-J475DW_Printer.print_edge_right: 0
     print.printer_Brother_MFC-J475DW_Printer.print_edge_top: 0
     print.printer_Brother_MFC-J475DW_Printer.print_evenpages: true
     print.printer_Brother_MFC-J475DW_Printer.print_footercenter:
     print.printer_Brother_MFC-J475DW_Printer.print_footerleft: &PT
     print.printer_Brother_MFC-J475DW_Printer.print_footerright: &D
     print.printer_Brother_MFC-J475DW_Printer.print_headercenter:
     print.printer_Brother_MFC-J475DW_Printer.print_headerleft: &T
     print.printer_Brother_MFC-J475DW_Printer.print_headerright: &U
     print.printer_Brother_MFC-J475DW_Printer.print_in_color: true
     print.printer_Brother_MFC-J475DW_Printer.print_margin_bottom: 0.5
     print.printer_Brother_MFC-J475DW_Printer.print_margin_left: 0.5
     print.printer_Brother_MFC-J475DW_Printer.print_margin_right: 0.5
     print.printer_Brother_MFC-J475DW_Printer.print_margin_top: 0.5
     print.printer_Brother_MFC-J475DW_Printer.print_oddpages: true
     print.printer_Brother_MFC-J475DW_Printer.print_orientation: 0
     print.printer_Brother_MFC-J475DW_Printer.print_page_delay: 50
     print.printer_Brother_MFC-J475DW_Printer.print_paper_data: 1
     print.printer_Brother_MFC-J475DW_Printer.print_paper_height: 11.00
     print.printer_Brother_MFC-J475DW_Printer.print_paper_name:
     print.printer_Brother_MFC-J475DW_Printer.print_paper_size_type: 0
     print.printer_Brother_MFC-J475DW_Printer.print_paper_size_unit: 0
     print.printer_Brother_MFC-J475DW_Printer.print_paper_width: 8.50
     print.printer_Brother_MFC-J475DW_Printer.print_plex_name:
     print.printer_Brother_MFC-J475DW_Printer.print_resolution: 1515870810
     print.printer_Brother_MFC-J475DW_Printer.print_resolution_name:
     print.printer_Brother_MFC-J475DW_Printer.print_reversed: false
     print.printer_Brother_MFC-J475DW_Printer.print_scaling: 1.00
     print.printer_Brother_MFC-J475DW_Printer.print_shrink_to_fit: true
     print.printer_Brother_MFC-J475DW_Printer.print_to_file: false
     print.printer_Brother_MFC-J475DW_Printer.print_unwriteable_margin_bottom: 0
     print.printer_Brother_MFC-J475DW_Printer.print_unwriteable_margin_left: 0
     print.printer_Brother_MFC-J475DW_Printer.print_unwriteable_margin_right: 0
     print.printer_Brother_MFC-J475DW_Printer.print_unwriteable_margin_top: 0
     print.printer_HP_Photosmart_D110_series.print_bgcolor: false
     print.printer_HP_Photosmart_D110_series.print_bgimages: false
     print.printer_HP_Photosmart_D110_series.print_colorspace:
     print.printer_HP_Photosmart_D110_series.print_command:
     print.printer_HP_Photosmart_D110_series.print_downloadfonts: false
     print.printer_HP_Photosmart_D110_series.print_duplex: 0
     print.printer_HP_Photosmart_D110_series.print_edge_bottom: 0
     print.printer_HP_Photosmart_D110_series.print_edge_left: 0
     print.printer_HP_Photosmart_D110_series.print_edge_right: 0
     print.printer_HP_Photosmart_D110_series.print_edge_top: 0
     print.printer_HP_Photosmart_D110_series.print_evenpages: true
     print.printer_HP_Photosmart_D110_series.print_footercenter:
     print.printer_HP_Photosmart_D110_series.print_footerleft: &PT
     print.printer_HP_Photosmart_D110_series.print_footerright: &D
     print.printer_HP_Photosmart_D110_series.print_headercenter:
     print.printer_HP_Photosmart_D110_series.print_headerleft: &T
     print.printer_HP_Photosmart_D110_series.print_headerright: &U
     print.printer_HP_Photosmart_D110_series.print_in_color: true
     print.printer_HP_Photosmart_D110_series.print_margin_bottom: 0.5
     print.printer_HP_Photosmart_D110_series.print_margin_left: 0.5
     print.printer_HP_Photosmart_D110_series.print_margin_right: 0.5
     print.printer_HP_Photosmart_D110_series.print_margin_top: 0.5
     print.printer_HP_Photosmart_D110_series.print_oddpages: true
     print.printer_HP_Photosmart_D110_series.print_orientation: 0
     print.printer_HP_Photosmart_D110_series.print_page_delay: 50
     print.printer_HP_Photosmart_D110_series.print_paper_data: 1
     print.printer_HP_Photosmart_D110_series.print_paper_height: 11.00
     print.printer_HP_Photosmart_D110_series.print_paper_name:
     print.printer_HP_Photosmart_D110_series.print_paper_size_type: 0
     print.printer_HP_Photosmart_D110_series.print_paper_size_unit: 0
     print.printer_HP_Photosmart_D110_series.print_paper_width: 8.50
     print.printer_HP_Photosmart_D110_series.print_plex_name:
     print.printer_HP_Photosmart_D110_series.print_resolution: 0
     print.printer_HP_Photosmart_D110_series.print_resolution_name:
     print.printer_HP_Photosmart_D110_series.print_reversed: false
     print.printer_HP_Photosmart_D110_series.print_scaling: 1.00
     print.printer_HP_Photosmart_D110_series.print_shrink_to_fit: true
     print.printer_HP_Photosmart_D110_series.print_to_file: false
     print.printer_HP_Photosmart_D110_series.print_unwriteable_margin_bottom: 0
     print.printer_HP_Photosmart_D110_series.print_unwriteable_margin_left: 0
     print.printer_HP_Photosmart_D110_series.print_unwriteable_margin_right: 0
     print.printer_HP_Photosmart_D110_series.print_unwriteable_margin_top: 0
     security.sandbox.content.tempDirSuffix: {611e9f1b-fe04-441a-b06c-47f6256fb795}
Kelly53
Kelly53 Autor de la pregunta
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I've done the "Restart Now" option for Lightning several times and it seems to have no effect - still shows as disabled and still shows the option to "Restart Now".

sfhowes
sfhowes
  • Top 10 Contributor
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From your picture, it looks like you have the Calendar open in a tab, which might disable Lightning on restart. Close the tab, restart TB, and see if you can enable Lightning.

Kelly53
Kelly53 Autor de la pregunta
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Didn't have the calendar open, but did the restart as you asked anyway. No change. See attached screenshot. Thanks!

sfhowes
sfhowes
  • Top 10 Contributor
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When you reinstalled Lightning, did you first Remove it from the Add-ons Manager, restart TB, and then install it again?

Kelly53
Kelly53 Autor de la pregunta
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I've never seen a remove option in Add-ons Manager. The only thing close is the Undo option. Where would I find the remove option?

sfhowes
sfhowes
  • Top 10 Contributor
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I've attached a picture of my Tools/Add-ons/Extensions tab. When you click 'More' for any add-on, you should still see buttons for Options, Disable/Enable and Remove, which are absent in your picture. Which makes me think you have a damaged or incomplete TB installation. A reinstall of TB with the full installer will not affect your profile folder. Manually removing the Lightning add-on involves deleting the {e2fda1a4-762b-4020-b5ad-a41df1933103} folder in the extensions subfolder of the profile folder (Help/Troubleshooting Information, click Open Folder, close TB before editing the profile folder).

Kelly53
Kelly53 Autor de la pregunta
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Ok. Shut down TB, deleted the {e2fda1a4-762b-4020-b5ad-a41df1933103} folder, re-installed TB, restarted TB and attempted to install Lightning again - same exact results. See attached screenshot.

Kelly53
Kelly53 Autor de la pregunta
more options

Solución elegida

Issue resolved. I decided to shut down TB and then reboot the computer (I'd done this several times previously without success, but why not?). After the reboot, I started TB again and lo and behold, Lightning is back working with everything intact. I am at a loss to explain how and why that worked, but I'm not going to look a gift horse in the mouth.

Thank you for all of your efforts today in trying to help me resolve this. I have to think that at least one of the steps you suggested contributed to the solution and I truly appreciate the assistance. Have a great rest of your day!