Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

webpage doesn't load

  • 5 respuestas
  • 1 tiene este problema
  • 2 visitas
  • Última respuesta de cor-el

ErwinPruim
ErwinPruim
more options

Hi,

Since today I can't use Firefox anymore. Version: Firefox Quantum 58 (64 bits). Till yesterday everything was just fine. What is the problem? I can open Firefox, but no page at all will load (doesn't matter which site, it applies to ALL sites I choose). In the top left the website keeps 'loading', but the screen is blank and stays blank. I get also no notification. When I use IE or Chrome everything just works perfect, so I'm sure it's not a Internet connection failure.

I allready uninstalled and reinstalled Firefox, but sadly there is no difference. I also tried cleaning the cache and selected 'no proxy' and of course read your FAQ's. Also I closed down my firewall and anti-virus, but also no difference. So please help with a solution!

Awaiting your reply.

Best regards, Erwin

Hi, Since today I can't use Firefox anymore. Version: Firefox Quantum 58 (64 bits). Till yesterday everything was just fine. What is the problem? I can open Firefox, but no page at all will load (doesn't matter which site, it applies to ALL sites I choose). In the top left the website keeps 'loading', but the screen is blank and stays blank. I get also no notification. When I use IE or Chrome everything just works perfect, so I'm sure it's not a Internet connection failure. I allready uninstalled and reinstalled Firefox, but sadly there is no difference. I also tried cleaning the cache and selected 'no proxy' and of course read your FAQ's. Also I closed down my firewall and anti-virus, but also no difference. So please help with a solution! Awaiting your reply. Best regards, Erwin

Todas las respuestas (5)

philipp
philipp
  • Moderator
more options

hi erwin, could you please test if the beta version from https://archive.mozilla.org/pub/firefox/candidates/59.0b4-candidates/build1/win64/en-US/Firefox%20Setup%2059.0b4.exe can address the issue?

ErwinPruim
ErwinPruim Autor de la pregunta
more options

Hi Philip,

Sadly doesn't help. It's a version issue that I figured out. I downgraded to version 57 and Firefox works again. There is something interfering with version 58; what I don't know.

philipp
philipp
  • Moderator
more options

what kind of security software do you have in place?

ErwinPruim
ErwinPruim Autor de la pregunta
more options

I use Avast Pro antivirus and Comodo firewall, both are up to date

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

See also:

  • bug 1433065 - Firefox 58 is not loading any pages (including about: pages)

(please do not comment in bug reports
https://bugzilla.mozilla.org/page.cgi?id=etiquette.html)