Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

add on

ray_burger
ray_burger
more options

Every time I try to install an add on, I get a message that says I am using version 46.0 and need a newer version. I am using the latest version. So what is wrong?

Every time I try to install an add on, I get a message that says I am using version 46.0 and need a newer version. I am using the latest version. So what is wrong?

Solución elegida

Your browser is identifying itself to the forum (and probably other websites) in a weird way:

Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:46.0) Gecko/20100101 Zr9fGe0O-13 GXPwQe23-0 Firefox/46.0

Could you try the steps in this article to see whether that clears it up: How to reset the default user agent on Firefox.

Leer esta respuesta en su contexto 👍 0

Todas las respuestas (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Solución elegida

Your browser is identifying itself to the forum (and probably other websites) in a weird way:

Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:46.0) Gecko/20100101 Zr9fGe0O-13 GXPwQe23-0 Firefox/46.0

Could you try the steps in this article to see whether that clears it up: How to reset the default user agent on Firefox.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Also, your Firefox reported two plugins:

  • Shockwave Flash 28.0 r0
  • ReST Tester

Starting in Firefox 52.0, the only plugin Firefox runs, other than Widevine and OpenH264, is Shockwave Flash. So that data point suggests you are running a version older than Firefox 52.