Cannot receive emails from my Comcast email address since 4/28/18. Is there a compatibility problem between Thunderbird and Comcast/Xfinity?
I'm currently using Thunderbird version 52.7.0. The last Comcast email I was able to download was at 3:00 pm EST on 4/28/18. Nothing has changed in my account configuration. Emails since 4/28 are accessible directly through Xfinity. My gmail accounts in Thunderbird will download just fine but not Comcast.
This seems to be a fairly regular occurrence for me with Thunderbird and it often coincides with updates. I cannot download Comcast emails for awhile and then suddenly I can again without having made any changes. Any help is appreciated.
Solución elegida
You may have had a corrupted message blocking downloads to TB, and this message was deleted by you via webmail or possibly during a manual or automatic cleanup of a spam folder.
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I am using Thunderbird with Comcast and it works just fine.
Setting up email clients is pretty simple. Enter the correct server settings for your provider and it works. Intermittent problems are almost always on the providers end. They may update server setting and you have to make the needed changes but it does not go back and forth on a regular basis.
This email detector site seems to show certain Comcast areas having issues. http://downdetector.com/status/comcast-xfinity
If you go to the Thunderbird Help menu and click Troubleshooting Info, then Copy to Clipboard. Do not check the box to show account names. Come back here and paste that into a reply window.
I will compare your settings with mine to be sure.
Application Basics
Name: Thunderbird Version: 52.7.0 User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.7.0 Profile Folder: Open Folder
(Local drive) Application Build ID: 20180322145026 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Profiles: about:profiles
Mail and News Accounts account1: INCOMING: account1, , (pop3) mail.comcast.net:995, SSL, passwordCleartext OUTGOING: , smtp.comcast.net:465, SSL, passwordCleartext, true
account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account3: INCOMING: account3, , (imap) imap-mail.outlook.com:993, SSL, passwordCleartext OUTGOING: , smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true
Crash Reports https://crash-stats.mozilla.com/report/index/bp-55b2c940-65fc-4de2-aba3-a18c32160927 (9/27/2016)
Extensions Lightning, 5.4.7, false, {e2fda1a4-762b-4020-b5ad-a41df1933103}
Important Modified Preferences
Name: Value
accessibility.lastLoadDate: 1506201590 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false dom.apps.reset-permissions: true extensions.lastAppVersion: 52.7.0 font.internaluseonly.changed: true font.name.monospace.el: Consolas font.name.monospace.x-cyrillic: Consolas font.name.monospace.x-unicode: Consolas font.name.monospace.x-western: Consolas font.name.sans-serif.el: Calibri font.name.sans-serif.x-cyrillic: Calibri font.name.sans-serif.x-unicode: Calibri font.name.sans-serif.x-western: Calibri font.name.serif.el: Cambria font.name.serif.x-cyrillic: Cambria font.name.serif.x-unicode: Cambria font.name.serif.x-western: Cambria font.size.fixed.el: 14 font.size.fixed.x-cyrillic: 14 font.size.fixed.x-unicode: 14 font.size.fixed.x-western: 14 font.size.variable.el: 17 font.size.variable.x-cyrillic: 17 font.size.variable.x-unicode: 17 font.size.variable.x-western: 17 mail.openMessageBehavior.version: 1 mail.winsearch.firstRunDone: true mailnews.database.global.datastore.id: 380d18fa-c388-494b-a4be-05aa5ea361f mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false… media.gmp.storage.version.observed: 1 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1525191028 places.history.expiration.transient_current_max_pages: 49967 plugin.importedState: true security.sandbox.content.tempDirSuffix: {e4fc8cfa-eabd-4b58-b85b-fe1bb9b19906}
Graphics
GPU #1 Description: Intel(R) HD Graphics 530 Vendor ID: 0x8086 Device ID: 0x191b RAM: Unknown Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32 Driver Version: 21.20.16.4542 Driver Date: 10-24-2016
Features Direct2D: false DirectWrite: true (10.0.16299.334) WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 530 Direct3D9Ex vs_3_0 ps_3_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.2a250c8a0e15)
AzureCanvasBackend: skia AzureCanvasAccelerated: 0 AzureFallbackCanvasBackend: cairo AzureContentBackend: skia
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version Version in use
NSPR 4.13.1 4.13.1
NSS 3.28.6 3.28.6
NSS Util 3.28.6 3.28.6
NSS SSL 3.28.6 3.28.6
NSS S/MIME 3.28.6 3.28.6
Those are the same settings I have working with Comcast. Are you in any of the areas reporting Comcast issues on the site I linked to? If so did you read any of the comments?
No, I'm not in any of the areas reporting Comcast issues. I'm not having trouble with Comcast itself. I can access my email directly through the Xfinity site with no problem. I can also access my email on my phone with no problem. There are new messages on the Comcast server that I can access. The only issue I'm having is with downloading new messages on Thunderbird.
Web mail and phone apps do not use the same server as an email client does so that does not mean much.
If there's something that just changed within Thunderbird or Comcast, it worked. I was just able to download new messages. I changed nothing.
Solución elegida
You may have had a corrupted message blocking downloads to TB, and this message was deleted by you via webmail or possibly during a manual or automatic cleanup of a spam folder.
Good thought but no, I didn't delete anything at all from my inbox. I had emptied the spam folder several times over the last 4 1/2 days with no luck. Whatever it was, Thunderbird is downloading fine for now.
Thunderbird is email client software running on your computer. If something changed in Thunderbird you would have had to do it. Glad it is back working. Hope it stays that way.