Firefox crashes
When I try to open Fİrefox, Mozilla Crash Reporter shows up and I send information data to Mozilla or I choose to exit Firefox. It says 'Report has sent succesfully'. After closing that I again try to open Firefox and same Mozilla Crash Reporter shows up again. I can't open Firefox. My Crash ID is bp-b4b6e4e0-08a1-4644-94b6-0202f0180921 . I have some important bookmarks and I really want to save them before unistalling Firefox. Can you help me please ?
Todas las respuestas (4)
HI, crash reason : mozilla::dom::TouchEvent::PlatformSupportsTouch Which is actually crashing Windows ntdll.dll
You should be able to Search in WIn10 for Event Viewer and find more info when compare to the time/date.
So this has touch device if so disable it or find newer drivers or reinstall it.
It also shows low memory available which is another issue that leads to crashing. Turn off in Win10 everything you do not use by going into System and go through each setting on every topic. If so not use it do not run it. Maps, use Google instead. Also Stop everything you do not need from running at boot up in the System Tray. If do not use, it do not have it start at boot if when want to use it you can click it's icon from Start.
Go into Task Manager and find out what is running behind the scenes you do not need like adobe, or paint programs or what ever that you can just click on it's icon and it will start from there.
As you did not supply any information when you made this question when you could have, please reinstall or update your Video Card Drivers as well, Check if you really need that Firefox Extension as everything uses ram like Windows 10 Tiles. If do not need them get rid of them and use the start menu.
Check Settings --> System --> About to make sure your running the latest version of Windows 1803 as next Windows 10 update is just weeks away. If not running ver 1803, Update :
Optimize Win 10
- https://support.microsoft.com/en-ca/help/4002019/windows-10-improve-pc-performance
- https://www.windowscentral.com/15-tips-increase-performance-windows-10
- https://www.tenforums.com/tutorials/26120-optimize-performance-windows-10-a.html
Please let us know if this solved your issue or if need further assistance.
fyi : When you send a crash report it does not come to Support or is it associated to you in anyway.
So the issue is your touch device and not Firefox as the main issue so there really is no reason to uninstall it.
Pkshadow said
HI, crash reason : mozilla::dom::TouchEvent::PlatformSupportsTouch Which is actually crashing Windows ntdll.dll You should be able to Search in WIn10 for Event Viewer and find more info when compare to the time/date. So this has touch device if so disable it or find newer drivers or reinstall it. It also shows low memory available which is another issue that leads to crashing. Turn off in Win10 everything you do not use by going into System and go through each setting on every topic. If so not use it do not run it. Maps, use Google instead. Also Stop everything you do not need from running at boot up in the System Tray. If do not use, it do not have it start at boot if when want to use it you can click it's icon from Start. Go into Task Manager and find out what is running behind the scenes you do not need like adobe, or paint programs or what ever that you can just click on it's icon and it will start from there. As you did not supply any information when you made this question when you could have, please reinstall or update your Video Card Drivers as well, Check if you really need that Firefox Extension as everything uses ram like Windows 10 Tiles. If do not need them get rid of them and use the start menu. Check Settings --> System --> About to make sure your running the latest version of Windows 1803 as next Windows 10 update is just weeks away. If not running ver 1803, Update : Optimize Win 10 Please let us know if this solved your issue or if need further assistance.
Hello, first of al thanks for your replies. I am not using Firefox on a touch device. My problem is on PC. I checked all about my memory space, Windows 10 and my drivers and it seems there is'ny problem with tem, they all are fine and updated. I also looked Event Viewer but I can't find anything about this issue. On Mozilla Crash Report the problem is showed by this report:
AvailablePageFile: 6663987200 AvailablePhysicalMemory: 5496037376 AvailableVirtualMemory: 138532751020032 BIOS_Manufacturer: LENOVO BlockedDllList: BreakpadReserveAddress: 1403925430272 BreakpadReserveSize: 83886080 BuildID: 20180830143136 CPUMicrocodeVersion: 0x24 CrashTime: 1537567053 Email: FramePoisonBase: 9223372036600889344 FramePoisonSize: 65536 InstallTime: 1537419680 ModuleSignatureInfo: {"Microsoft Corporation":["api-ms-win-crt-runtime-l1-1-0.dll","api-ms-win-crt-string-l1-1-0.dll","api-ms-win-crt-heap-l1-1-0.dll","api-ms-win-crt-stdio-l1-1-0.dll","api-ms-win-crt-convert-l1-1-0.dll","api-ms-win-crt-locale-l1-1-0.dll","api-ms-win-crt-math-l1-1-0.dll","api-ms-win-crt-multibyte-l1-1-0.dll","api-ms-win-crt-time-l1-1-0.dll","api-ms-win-crt-filesystem-l1-1-0.dll","api-ms-win-crt-environment-l1-1-0.dll","api-ms-win-crt-utility-l1-1-0.dll","msvcp140.dll","VCRUNTIME140.dll"],"Microsoft Windows":["version.dll","avrt.dll","wtsapi32.dll","WINMMBASE.dll","winmm.dll","dwmapi.dll","ntmarta.dll","winsta.dll","IPHLPAPI.DLL","dnsapi.dll","mswsock.dll","CRYPTBASE.DLL","bcrypt.dll","msasn1.dll","fltLib.dll","powrprof.dll","kernel.appcore.dll","profapi.dll","ucrtbase.dll","win32u.dll","msvcp_win.dll","wintrust.dll","KERNELBASE.dll","crypt32.dll","windows.storage.dll","gdi32full.dll","bcryptPrimitives.dll","cfgmgr32.dll","ws2_32.dll","gdi32.dll","kernel32.dll","user32.dll","oleaut32.dll","msvcrt.dll","advapi32.dll","imm32.dll","combase.dll","ole32.dll","msctf.dll","rpcrt4.dll","clbcatq.dll","sechost.dll","shlwapi.dll","SHCore.dll","nsi.dll","setupapi.dll","shell32.dll","ntdll.dll"],"Mozilla Corporation":["firefox.exe","lgpllibs.dll","nss3.dll","mozglue.dll"]} ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 218 StartupCrash: 1 StartupTime: 1537567052 SystemMemoryUsePercentage: 35 ThreadIdNameMapping: 6248:"Gecko_IOThread",8868:"Timer",4860:"Link Monitor",5844:"Socket Thread",11744:"JS Watchdog",3296:"BGReadURLs",8112:"LSP Annotator",1316:"IPDL Background", Throttleable: 1 TotalPageFile: 9852706816 TotalPhysicalMemory: 8510529536 TotalVirtualMemory: 140737488224256 URL: UptimeTS: 1.146663734 Vendor: Mozilla Version: 62.0
Bu rapor uygulamanın çökme anındaki durumuyla ilgili teknik bilgileri de içerir.
Thank you