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My confirm email is in code and I cannot decipher it. What do I do now?

  • 2 respuestas
  • 1 tiene este problema
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  • Última respuesta de Wesley Branton

Hollow-Colin
Hollow-Colin
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My "Finish Creating Your Account' email is in code so I cannot confirm my email or do what ever it is directing me to do. Note: I have had to sign in with a different email to be able to send an email for support. Colin

My "Finish Creating Your Account' email is in code so I cannot confirm my email or do what ever it is directing me to do. Note: I have had to sign in with a different email to be able to send an email for support. Colin

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jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Hi Colin, is this message for your Firefox Account or for a Mozilla Support account?

Also, when you say it is in code, do you mean it looks like HTML with <tags> mixed into the text, or it looks like gibberish characters.

Wesley Branton
Wesley Branton
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Hi jscher2000. I'm already handling this issue via private message with the original poster. I'm just waiting for them to confirm that I was able to provide them with a working link from the email and then I will post more information.

Since this is a publicly visible forum, I reached out via private message to prevent the user from posting any information that may be sensitive.