Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

I can no longer open Thunderbird. Tried re-installing fresh app. tried stating in safe mode. T-bird keeps crashing on start up either way

  • 4 respuestas
  • 2 tienen este problema
  • 3 visitas
  • Última respuesta de Gazman

Gazman
Gazman
more options

I can no longer open Thunderbird and use it. Tried re-installing a fresh app... tried stating in safe mode. Program keeps crashing on start up either way. Thunderbird freezes and I can't access any part of it (same in safe mode on launching) Please advise what I can do

I can no longer open Thunderbird and use it. Tried re-installing a fresh app... tried stating in safe mode. Program keeps crashing on start up either way. Thunderbird freezes and I can't access any part of it (same in safe mode on launching) Please advise what I can do

Todas las respuestas (4)

Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

If you start your computer in 'Safe Mode with Networking' mode and then start Thunderbird what happens?

Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

Are you using : MACOSX Mojave 10.14.5

What version of Thunderbird are you using? Did this occur after a Thunderbird upgrade? Did you get a download from this link: https://www.thunderbird.net/en-US/thunderbird/all/

What Anti-Virus are you using?

Does this occur after waking computer from sleep / hibernation mode or on computer start up ?

Gazman
Gazman Autor de la pregunta
more options

I'm using an iMac and don't have 'safe mode' native on the OS, I tried starting Thunderbird in it's own Safe Mode and simply freezes on opening.

I have re-installed it from https://www.thunderbird.net/en-US/ and .. same result.

I don't currently use an Anti-virus atm. This freezing up issue occurs at all times when the computer is running (in use) or after waking from sleep anytime I try to open Thunderbird.

Gazman
Gazman Autor de la pregunta
more options

Hey there everyone, thanks for the help! Strangely, after 2 days of messing around with settings and re-sintalls and messing about again .. suddenly Thunderbird is working!

I have no idea what caused the issue and no idea what resolved it , but I do thank you for your help.