Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

HELP!!! How to fix missing messages on right pane from one single email account?

  • 5 respuestas
  • 1 tiene este problema
  • 12 visitas
  • Última respuesta de Diana G.

Diana G.
Diana G.
more options

I am using Mozilla Thunderbird to manage multiple email addresses. After the last update, one email addresses is not showing the messages on the right side. The email account and respective folders still show on the left pane with all the other accounts, but this one single account doesn't show the messages, the right page appear white.

I am using Mozilla Thunderbird to manage multiple email addresses. After the last update, one email addresses is not showing the messages on the right side. The email account and respective folders still show on the left pane with all the other accounts, but this one single account doesn't show the messages, the right page appear white.
Capturas de pantalla adjuntas

Modificadas por Diana G. el

Solución elegida

Try this: right-click the BMG folder, Properties, Repair Folder.

Leer esta respuesta en su contexto 👍 1

Todas las respuestas (5)

Toad-Hall
Toad-Hall
  • Top 25 Contributor
more options

I notice you are using 'Unified' view.

Menu icon > Folders > select 'All' Does this then display all that accounts folders and emails?

Toad-Hall
Toad-Hall
  • Top 25 Contributor
more options

If reselecting Menu icon > Folders > select 'Unified' OR 'View' > Folders' > 'Unified' does not show those emails try the following.

In Thunderbird View > Folders > select 'All' Help > Troubleshooting Information click on 'Open Folder' button A new window opens showing contents of profile name folder.

Exit thunderbird now. Click on 'Mail' folder to see contents Delete: 'smart mailboxes' folder

Start Thunderbird

'View' > Folders' > 'Unified'

Diana G.
Diana G. Autor de la pregunta
more options

Thank you for your responses. However, none of these fixes addressed the situation. Here is a short video of the issue in hopes that someone can help me: https://dianagiorgetti.com/wp-content/uploads/2019/09/Thunderbird-Video-.mp4

sfhowes
sfhowes
  • Top 25 Contributor
more options

Solución elegida

Try this: right-click the BMG folder, Properties, Repair Folder.

Diana G.
Diana G. Autor de la pregunta
more options

sfhowes!!! I love you!!! You saved my life. Thank you very much!.