Join the Mozilla’s Test Days event from Dec 2–8 to test the new Firefox address bar on Firefox Beta 134 and get a chance to win Mozilla swag vouchers! 🎁

Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

trying to reset my master password what the help page says to do doesnt work

  • 1 respuesta
  • 1 tiene este problema
  • 2 visitas
  • Última respuesta de cor-el

Cillian
Cillian
more options

The help page says to insert this into the address bar:

chrome://pippki/content/resetpassword.xhtml

And I get what's in the attached image.

It's almost like I never created a master password to begin with but the setting got turned on somehow.

The help page says to insert this into the address bar: chrome://pippki/content/resetpassword.xhtml And I get what's in the attached image. It's almost like I never created a master password to begin with but the setting got turned on somehow.
Capturas de pantalla adjuntas

Solución elegida

On Mobile the only way to recover from master password issues would be to reset all data for the Firefox app via the Android settings for clearing the caches.

See "What can I do if I forget my master password?"

Leer esta respuesta en su contexto 👍 0

Todas las respuestas (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Solución elegida

On Mobile the only way to recover from master password issues would be to reset all data for the Firefox app via the Android settings for clearing the caches.

See "What can I do if I forget my master password?"